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Technical Support Specialist

3 months ago

Portland, Oregon, United States TEKsystems Full time
Position Overview:

The role of a Helpdesk Support Technician involves participating in a structured helpdesk rotation to ensure efficient support for our clients.

Key Responsibilities:
  • Respond to incoming inquiries via phone and email.
  • Occasionally perform onsite visits to replace or repair equipment.
  • Utilize the ManageEngine ticketing system to track and resolve issues.

Candidate Profile:
We are particularly interested in candidates who are either new to the field or possess 1-2 years of relevant experience. The volume of tickets and calls can vary, and there may be occasional requirements for evening and weekend availability.

Essential Skills:
  • Proficiency in Windows Administration
  • Experience with Active Directory
  • Familiarity with Point of Sale (POS) systems

Additional Information:
Experience Level: Entry Level

About TEKsystems:
As a leader in technology services and talent solutions, TEKsystems partners with clients to harness innovative ideas and solutions, enabling them to thrive in a rapidly evolving landscape. Our dedicated team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. We pride ourselves on driving meaningful change through true partnership.

TEKsystems is committed to fostering an inclusive workplace and welcomes applications from all qualified individuals, regardless of their background.