Principal Fraud Services Consultant

3 weeks ago

Saugus, Massachusetts, United States Discover Full time
Job Description:

Discover is seeking a highly skilled Principal Fraud Services Consultant to join our team. As a key member of our fraud prevention team, you will be responsible for providing expert guidance and support to internal and external partners and customers.

Key Responsibilities:

  • Lead efforts to support delivery of strategic business objectives.
  • Manage implementation of fraud products and programs.
  • Develop and oversee consultation and training services related to fraud incidents, programs, products, or trends for internal and external stakeholders.
  • Collect, build, and manage storage of artifacts associated with work.
  • Write and oversee construction of technical documents associated to training, incidents, and others as required.
  • Manage process and assignments associated to alerts from fraud detection systems.
  • Utilization of fraud detection tools and technology.
  • Support identification of emerging threats, fraud prevention tactics, and training methods.
  • Supports process improvement initiatives and remediation of audit findings.
  • Manages the setup, configuration, and updates of customer portfolios in fraud applications. Tests user interfaces for functionality after system enhancements have been implemented. Ensures updates do not impact on the customer experience.
  • Coordinates with other departments such as Products to manage team project workflow. Acts as subject matter expert on lean processes.
  • Stay updated and current with regulatory requirements.
  • Represent Discover at industry events.
  • Support leadership functions as designated.

Requirements:

  • Bachelor's degree in Business Administration and Management, Management Information Systems, or related.
  • 6+ years of experience in Customer Service, Payment Services, Fraud, Banking, Finance, Project Management or related
  • In Lieu of a degree, 8+ years of experience in Customer Service, Payment Services, Fraud, Banking, Finance, Project Management or related

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