Current jobs related to Patient Experience Manager - Fairbanks, Alaska - FOUNDATION HEALTH SERVICES
-
Patient Experience Manager
4 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a highly skilled Patient Experience Specialist Senior to join our team at Foundation Health Services. As a key member of our organization, you will play a vital role in ensuring that every patient receives exceptional care and service.Key ResponsibilitiesDevelop and implement strategies to improve patient satisfaction and...
-
Patient Experience Liaison
2 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeJob SummaryWe are seeking a highly skilled Patient Experience Liaison to join our team at Foundation Health Services. This role is responsible for managing patient relations functions and supporting service excellence initiatives across our facilities.Key ResponsibilitiesManage daily activities of the Patient Relations function, including formal complaint...
-
Patient Experience Specialist
3 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a highly skilled Patient Experience Specialist to join our team at Foundation Health Services. As a key member of our patient relations team, you will play a critical role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesManage the daily activities of the Patient Relations function, including...
-
Patient Experience Specialist Senior
2 weeks ago
Fairbanks, Alaska, United States Foundation Health Partners Full timeAbout the RoleThis position is responsible for managing patient relations functions and supporting all patient experience functions to build and maintain mutually beneficial relationships with patients, their families, and key constituencies. The ideal candidate will have a thorough working knowledge of principles and practices of patient relations and/or...
-
Patient Experience Specialist Senior
1 month ago
Fairbanks, Alaska, United States Foundation Health Partners Full timeAbout the RoleThis position is responsible for managing patient relations functions and supporting all patient experience functions to build and maintain mutually beneficial relationships with patients, their families, and key constituencies.Key ResponsibilitiesWorks in partnership with FHP leadership and the medical staff to create a positive culture across...
-
Lead Clinic Greeter
1 week ago
Fairbanks, Alaska, United States Tanana Chiefs Conference Full timeJob TitleLead Clinic Greeter - Patient Experience AmbassadorJob SummaryThe Lead Clinic Greeter is responsible for creating a welcoming atmosphere for patients and visitors at the Chief Andrew Isaac Health Center. This role involves assisting patients and visitors in finding their way around the facility, coordinating transportation, and acting as a liaison...
-
Patient Care Coordinator
1 week ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a skilled Patient Care Coordinator to join our team at Foundation Health Services. As a key member of our healthcare team, you will play a vital role in coordinating patient care and ensuring seamless transitions throughout the care continuum.Key ResponsibilitiesCollaborate with healthcare professionals to develop and implement...
-
Patient Care Coordinator
2 months ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a highly skilled Patient Care Coordinator to join our team at Foundation Health Services. As a key member of our healthcare team, you will play a vital role in coordinating patient care and ensuring that our patients receive the highest level of service.Key ResponsibilitiesCollaborate with Healthcare Team: Work closely with our...
-
Patient Services Representative
2 weeks ago
Fairbanks, Alaska, United States Interior Community Health Center Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the Interior Community Health Center. The successful candidate will be responsible for performing registration duties, including patient check-in and check-out, payment posting and collection, and other related tasks.Key...
-
Patient Care Coordinator
4 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a skilled Patient Care Coordinator to join our team at Fairbanks Memorial Hospital. As a Patient Care Coordinator, you will play a vital role in providing comprehensive care coordination and supporting a holistic and coordinated approach across the continuum of care.ResponsibilitiesCollaborate with members of the healthcare team...
-
Patient Registration Specialist
3 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Registration Specialist to join our team at Foundation Health Services. As a key member of our healthcare team, you will be responsible for ensuring seamless patient registration and financial processes.Key ResponsibilitiesRegistration and Verification: Verify patient insurance...
-
Patient Care Coordinator
1 week ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a skilled Patient Care Coordinator to join our team at Foundation Health Services. This role is responsible for providing comprehensive care coordination, supporting a holistic and coordinated approach across the continuum of care.The ideal candidate will have excellent organizational skills and clinical knowledge regarding...
-
Patient Care Coordinator Specialist
2 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleThis position is responsible for providing personalized coordination, clarification, and communication of all administrative aspects of care, including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. The Patient Care Coordinator will...
-
Patient Care Coordinator
2 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a skilled Patient Navigator to join our Outpatient Radiation Oncology team at Fairbanks Memorial Hospital. As a Patient Navigator, you will play a vital role in providing comprehensive care coordination and supporting a holistic and coordinated approach across the continuum of care.Key ResponsibilitiesCollaborate with the...
-
Customer Experience Representative
2 weeks ago
Fairbanks, Alaska, United States Enterprise Mobility Inc Full timeJob SummaryWe are seeking a highly skilled Customer Experience Representative to join our team at Enterprise Mobility Inc. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key Responsibilities:Meet and greet customers in a professional and friendly...
-
Customer Experience Associate
2 weeks ago
Fairbanks, Alaska, United States Enterprise Mobility Inc Full timeCustomer Experience RepresentativeEnterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring a positive experience from initial contact to rental return.Key Responsibilities:Meet and...
-
Customer Experience Representative
2 weeks ago
Fairbanks, Alaska, United States Enterprise Mobility Inc Full timeCustomer Experience RepresentativeEnterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from start to finish.Key Responsibilities:Meet and greet customers in a...
-
Customer Experience Representative
1 week ago
Fairbanks, Alaska, United States Enterprise Holdings Full timeJob SummaryEnterprise Holdings is seeking a Customer Experience Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for ensuring a positive experience for all customers by providing superior, friendly, and efficient transactions and services.Key ResponsibilitiesMeet and greet customers in a...
-
Medical Assistant
2 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the Role:Tanana Valley Clinic is seeking a skilled Medical Assistant to join our dynamic Allergy clinic team. As a key member of our medical staff, you will play a crucial role in supporting our allergists, managing patient care, and ensuring smooth clinic operations.Responsibilities:Assist clinicians with exams and minor in-office procedures,...
-
Customer Experience Specialist
2 weeks ago
Fairbanks, Alaska, United States Enterprise Holdings Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key ResponsibilitiesMeet and greet customers in a...
Patient Experience Manager
2 months ago
We are seeking a highly skilled Patient Experience Manager to join our team at Foundation Health Services. The successful candidate will be responsible for managing the patient relations functions and supporting all service excellence functions for an assigned facility or campus.
Key Responsibilities- Manage the daily activities of the Patient Relations function for any issues where the patient is physically present at the facility, including associated processes.
- Work in partnership with Quality leadership to create a positive culture across the facility, ensuring that every employee delivers an exceptional experience to patients and families.
- Articulate and demonstrate an expectation for continuous quality improvement through a culture of patient experience, utilizing processes that include consideration of all stakeholders.
- Foster an environment that focuses on experience in processes and outcomes.
- Oversee and participate in the development and implementation of policies and processes that are consistent across the system.
- Proactively identify potential concerns, conflicts, and complaints, and respond to, mediate, and resolve concerns and complaints between the patient and/or the patient's family and the facility.
- Presents information, education, and training in a variety of settings, ranging from customer service to patient's rights, ensuring alignment and appropriateness of materials to targeted audiences.
- Thorough working knowledge of principles and practices of patient relations and/or customer service management.
- Excellent oral, written, and interpersonal communication skills to effectively interact, negotiate, facilitate, mediate, coach, train, and provide assistance to a diverse group of individuals.
- Ability to work independently and lead by example.
- Excellent working knowledge of personal software packages.
- Ability to organize, prioritize, and multi-task workload in a fast-paced environment.
- Excellent use of written language and grammar in composing a variety of formal complaint response letters, presentations, policies, procedures, and other applicable communication pieces.
- Previous acute-care hospital experience.
- Additional related education and/or experience.
