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Customer Support Specialist
2 months ago
Compensation:
$20.50 per hour / $41,307.50 annually
At Government Employees Insurance Company, we believe that our growth is driven by the dedication of our team members. If you have a passion for assisting others and enjoy resolving issues, you may find a rewarding career with us.
Your Role:
As a vital member of our team, you will be the initial point of contact for our clients, addressing inquiries related to billing, facilitating policy modifications, and offering tailored recommendations. Your commitment to delivering exceptional service will showcase the benefits of being insured with us.
Key Responsibilities:
1. Provide assistance to customers by answering their questions and resolving their concerns.
2. Make necessary adjustments to policies as requested by clients.
3. Recommend suitable options to enhance customer satisfaction.
Salary Growth:
Many of our associates experience a salary increase of 10% within their first year, with top performers seeing increases of up to 15%.
Qualifications & Skills:
- Proven experience in delivering exceptional customer service, building trust, and enhancing customer satisfaction.
- Strong communication skills with an emphasis on active listening and empathy.
- Ability to thrive in a dynamic, high-volume call center environment.
- Eagerness to learn new skills and adapt to changes swiftly.
- Openness to constructive feedback for personal and professional development.
- Proficient in computer usage and multitasking.
- Minimum educational requirement: high school diploma or equivalent.
Benefits:
As a valued associate, you will have access to our comprehensive Total Rewards Program, which includes:
- Premier Medical, Dental, and Vision Insurance with no waiting period.
- Paid Vacation, Sick Leave, and Parental Leave.
- 401(k) Retirement Plan.
- Tuition Reimbursement.
- Paid Training and Licensing.
*Benefits may vary by location and eligibility requirements may apply based on length of service.
We are committed to providing equal employment opportunities to all associates and applicants, ensuring a workplace free from discrimination and harassment. We strive to create an environment where every associate can thrive and contribute to their fullest potential.
