IT Support Specialist

1 month ago


Rockwall, Texas, United States K2 Staffing Full time
Job Overview

We are seeking a highly skilled IT Support Engineer to join our team at K2 Staffing. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Collaborate with sales teams to provide pre- and post-sales support, including discovery meetings, site visits, proposals, and presentations.
  • Deploy and manage Windows Servers and Active Directory.
  • Design and implement Local Area Networks.
  • Implement and monitor network security measures.
  • Optimize and maintain network software and hardware.
  • Build and deploy file servers and cloud computing solutions.
  • Configure and deploy VOIP solutions.
  • Perform network infrastructure troubleshooting and resolve issues.
  • Manage Microsoft Exchange Server and telephone solutions.
  • Monitor alert systems and take appropriate action as per guidelines.
  • Utilize event logs to identify and resolve technical issues.
  • Escalate service requests and provide enhanced support as needed.
  • Assist with new user onboarding and ensure a seamless transition.
Requirements
  • Must have prior experience working in an MSP environment.
  • Minimum of 4 years of hands-on experience with networking equipment, Windows servers, and workstations, Exchange server, and Active Directory.
  • Three years of experience in a client-facing environment, such as sales engineering.
  • Excellent verbal and written communication skills, with the ability to work with clients at a business level.
  • Strong organizational and time-management skills.
  • Experience writing proposals for and implementing technical solutions to meet business needs.
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
  • Strong understanding of technology and business productivity systems.
  • Experience with RMM (remote monitoring and management) and problem-solving at a high level.
  • Extraordinary customer service skills, strong multi-tasking, and organizational skills.
  • Sales training experience is a plus.
Ideal Qualifications
  • CompTIA Net+ and/or CompTIA Security+ certifications.
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) certifications.
  • CCNA or CCIE-Cisco certifications are a real plus.

We offer a challenging work environment, career opportunities, a pleasant work environment, and ongoing training. Employment Type: Full time Location: Rockwall, TX



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