Member Support Associate

4 days ago


San Antonio, Texas, United States Credit Human Full time

Credit Human is a dynamic and growing organization seeking a talented Member Support Associate to join our Member Service Center team. This is an exciting opportunity to work in a fast-paced environment and make a real impact on our members' lives.

**About the Role:**

This is a full-time position requiring strong communication and problem-solving skills. As a Member Support Associate, you will be responsible for resolving member issues, answering questions, and referring them to relevant products and services.

**Responsibilities:**

  • Assist members by addressing their concerns and providing solutions.
  • Maintain knowledge of Credit Human's products and services to effectively communicate with members.
  • Process financial transactions, inquiries, and file maintenance on accounts.
  • Work collaboratively with the team to achieve departmental goals and objectives.

**Requirements:**

  • 1 year of customer service experience.

**Preferred Qualifications:**

  • 2 years of customer service experience.
  • Financial services or banking experience.
  • Call center/contact center experience.
  • Sales or cross-selling experience.

**Education:**

High School Diploma or equivalent required.

**Skills & Knowledge:**

  • Excellent customer service skills.
  • Exceptional written and/or verbal communication skills.
  • PC skills.

**Salary:**

$18.50 per hour.

**Benefits:**

Credit Human offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for career growth and development.



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