Member Support Associate
4 days ago
Credit Human is a dynamic and growing organization seeking a talented Member Support Associate to join our Member Service Center team. This is an exciting opportunity to work in a fast-paced environment and make a real impact on our members' lives.
**About the Role:**
This is a full-time position requiring strong communication and problem-solving skills. As a Member Support Associate, you will be responsible for resolving member issues, answering questions, and referring them to relevant products and services.
**Responsibilities:**
- Assist members by addressing their concerns and providing solutions.
- Maintain knowledge of Credit Human's products and services to effectively communicate with members.
- Process financial transactions, inquiries, and file maintenance on accounts.
- Work collaboratively with the team to achieve departmental goals and objectives.
**Requirements:**
- 1 year of customer service experience.
**Preferred Qualifications:**
- 2 years of customer service experience.
- Financial services or banking experience.
- Call center/contact center experience.
- Sales or cross-selling experience.
**Education:**
High School Diploma or equivalent required.
**Skills & Knowledge:**
- Excellent customer service skills.
- Exceptional written and/or verbal communication skills.
- PC skills.
**Salary:**
$18.50 per hour.
**Benefits:**
Credit Human offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for career growth and development.
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