Patient Services Representative
2 weeks ago
Position Summary: Dental Dreams LLC is seeking dedicated Dental Receptionists to become integral members of our professional team. This role is primarily focused on managing appointment schedules, supporting operational objectives, and delivering exceptional customer service. It serves as an entry-level opportunity to gain insights into the dental healthcare sector, while also paving the way for career advancement into roles such as Lead Front Desk, Dental Assistant, Lead Dental Assistant, Assistant Office Manager, and Office Manager.
About Us: At Dental Dreams LLC, we are a vibrant and expanding organization with locations across multiple states and Washington, DC. Our mission is to offer top-notch dental services within state-of-the-art facilities. We are committed to hiring the most skilled dental professionals and staff who prioritize outstanding patient care. Our goal is to provide our employees with career opportunities that can transform their lives and those of their families, while also addressing the dental needs of families in underserved areas.
Employee Benefits:
- Competitive salary
- Opportunities for career growth and development
- Comprehensive training programs
- Benefits package includes:
- Medical and Vision Insurance
- Complimentary dental care at our facilities
- Paid Time Off (PTO)
- 401K retirement plan
Key Responsibilities:
- Provide outstanding customer service consistently
- Collaborate effectively with team members, emphasizing communication
- Manage patient appointment scheduling to meet monthly and daily targets
- Handle phone inquiries and confirm appointments
- Welcome and check-in patients
- Accurately verify dental insurance benefits
- Maintain detailed patient records in a dynamic environment
- Process payments, co-payments, and deductibles
- Prepare insurance claims and submit pre-authorizations to insurers
- Retrieve patient charts for upcoming appointments as needed
- Ensure a clean and professional office atmosphere
- Assist in presenting and explaining treatment plans
Qualifications:
- Bilingual (Spanish) preferred
- Experience in customer service
- Familiarity with Dentrix and/or Eaglesoft software
Dental Dreams LLC is proud to be an Equal Employment Opportunity employer, dedicated to fostering an inclusive and diverse workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other status protected by law or contract.
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