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Support Services Specialist

2 months ago

Jonesboro, Arkansas, United States Independent Case Management, Inc. (ICM) Full time
Position Overview

As a Support Services Specialist, you will play a vital role in enhancing the lives of individuals by providing essential assistance and care. Your primary focus will be on facilitating daily activities and ensuring a supportive environment for our clients.

Key Responsibilities
  • Delivering exceptional care and guidance to clients in their daily routines, including personal hygiene, meal preparation, medication management, and household tasks.
  • Assisting clients in scheduling and attending appointments, arranging transportation, and offering companionship.
  • Working collaboratively with clients to set and achieve personal goals that enhance their quality of life and community integration.
  • Documenting daily activities and observations through an online reporting system to maintain accurate records.
  • Monitoring client safety and well-being by observing their condition and ensuring a secure environment.
  • Performing additional tasks as required to support the team and clients.
Essential Skills
  • Strong decision-making abilities
  • Excellent communication skills
  • Effective problem-solving techniques
  • Interpersonal skills that foster positive relationships
  • Willingness to accept constructive feedback
  • Commitment to a strong work ethic
  • Ability to build trust with clients
  • Administrative proficiency
General Expectations for All Employees
  • Aligns with the mission and vision of Independent Case Management, Inc.
  • Adheres to all company policies, procedures, and standard operating protocols, seeking clarification when necessary.
  • Complies with all relevant regulations, including those pertaining to client confidentiality.
  • Maintains a tidy and organized workspace.
  • Possesses a high school diploma or equivalent; additional education may be required for certain roles.
  • Exhibits consistent and punctual attendance.
About Us

At Independent Case Management, Inc. (ICM), we are dedicated to providing exceptional support services. Our commitment to kindness, compassion, and helpfulness defines every interaction with our clients, employees, and the community.