Network Operations Specialist
3 weeks ago
At Facsimile Communication Industries, Inc, we are seeking a highly skilled Network Operations Specialist to join our team. The successful candidate will be responsible for providing remote service and support needs for our Managed IT customer base.
Key Responsibilities:
- Provide technical support for Microsoft core business applications
- Support services for Microsoft related technologies, including Windows operating systems and Azure
- Troubleshoot network equipment, including firewalls and wireless network components
- Provision and install hardware and software for user workstations
- Install and support remote access solutions, including VPN and Terminal Services
- Troubleshoot VMware environments
- Communicate effectively with clients to keep them informed of their problem status and resolution
- Improve customer service, perception, and satisfaction
- Work collaboratively as part of a team
- Escalate service issues that cannot be completed within agreed service levels
- Utilize RMM and network monitoring tools to diagnose problems remotely
- Ensure documentation is properly entered and updated in the IT Glue database
Requirements:
- Minimum of 3 years troubleshooting end-user IT issues
- A+, Network+, Server+ certification or equivalent preferred
- VMware, networking, and firewall knowledge
- Excellent problem-solving skills and ability to troubleshoot technical issues in a timely manner
- Ability to work independently and adapt to changes quickly
- Service awareness of all organization's key IT services
- Understanding of support tools and techniques
- Self-motivated with the ability to work in a fast-moving environment
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