Network Operations Specialist

3 weeks ago


Buffalo, New York, United States Facsimile Communication Industries, Inc Full time
Job Description

At Facsimile Communication Industries, Inc, we are seeking a highly skilled Network Operations Specialist to join our team. The successful candidate will be responsible for providing remote service and support needs for our Managed IT customer base.

Key Responsibilities:

  • Provide technical support for Microsoft core business applications
  • Support services for Microsoft related technologies, including Windows operating systems and Azure
  • Troubleshoot network equipment, including firewalls and wireless network components
  • Provision and install hardware and software for user workstations
  • Install and support remote access solutions, including VPN and Terminal Services
  • Troubleshoot VMware environments
  • Communicate effectively with clients to keep them informed of their problem status and resolution
  • Improve customer service, perception, and satisfaction
  • Work collaboratively as part of a team
  • Escalate service issues that cannot be completed within agreed service levels
  • Utilize RMM and network monitoring tools to diagnose problems remotely
  • Ensure documentation is properly entered and updated in the IT Glue database

Requirements:

  • Minimum of 3 years troubleshooting end-user IT issues
  • A+, Network+, Server+ certification or equivalent preferred
  • VMware, networking, and firewall knowledge
  • Excellent problem-solving skills and ability to troubleshoot technical issues in a timely manner
  • Ability to work independently and adapt to changes quickly
  • Service awareness of all organization's key IT services
  • Understanding of support tools and techniques
  • Self-motivated with the ability to work in a fast-moving environment


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