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Motorcycle Technician

2 months ago

Orange, California, United States Ted Britt Auto Group Full time
Job Summary

We are seeking a skilled and experienced Motorcycle Technician to join our team at Ted Britt Auto Group. As a Harley-Davidson Service Specialist, you will be responsible for repairing, customizing, maintaining, or overhauling both customer and dealer-owned motor vehicles.

Key Responsibilities
  • Service Department Operations
    • Provide prompt, dependable, high-quality vehicle service to customers.
    • Complete repair work within the scheduled or allotted time period whenever possible.
    • Maintain productivity as close to 100% as possible.
    • Accept work assignments from Service Writer/Manager.
    • Request parts for the job as early as possible when needs become known.
    • Perform service, repair, and customization work in accordance with factory specifications.
    • Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue that will help ensure customer satisfaction.
    • Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
    • After job is finished, ensure proper completion and filing of paperwork.
    • Keep work area as clean as possible and assist others with maintaining shop cleanliness.
    • Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
  • Customer Service
    • Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
    • Keep customers' vehicle cleaner than when it was dropped off.
  • Other Duties, as assigned.
Requirements
  • Completion of a factory-authorized formal training program such as MMI Service School or equivalent work experience.
  • Current Motorcycle license.
  • Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 60 days of hire.
Working Conditions
  • The noise level in the work environment is usually loud.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lb. of material.
  • Frequently requires the ability to balance and push a 600+ lb. motorcycle.