Harley-Davidson Service Manager

5 days ago

Orange, United States Ted Britt Auto Group Full time
Job DescriptionJob Description
Description:

1) Service Department Operations

• Provide prompt, dependable, high quality vehicle service to (internal & external) customers.

• Ensure service department contributes an acceptable level of gross & net profit.

• Maximize productivity levels of service technicians.

• Ensure service personnel are alert, well trained, and available when needed.

• Review work-in-progress to ensure quality and timeliness.

• Occasionally assist technicians when they are having difficulty performing service work.

• Make estimates for internal and wreck repairs.

• Establish procedures to initiate and follow all customer paid, warranty and internal repair orders.

• Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.

• Become familiar and efficient with all phases of the computer system required for service and parts management.

• Ensure employees keep a clean, efficient, and orderly department.

2) Customer Service

• Maintain a high degree of customer satisfaction.

• Greet customers immediately, in a courteous and friendly manner.

• Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Make Things Right.

• Gain the trust and confidence of new customers when they are introduced to the service department.

• Give special attention to comebacks to ensure the situation is corrected.

3) Management

• Maintain service follow-up programs.

• Grow the volume of service work.

• Maintain budgeted revenue and expense objectives.

• Develop promotional campaigns in conjunction with the Parts & Sales departments.

• Maintain efficiency reports on service technicians.

• Provide reports to GM, as requested.

• Develop monthly and annual objectives for the department in collaboration with GM,

• Attend training sessions to keep current with Harley-Davidson requirements

Supervisory Responsibilities

• Establish departmental work schedule, balancing the work loads of all employees.

• Monitor and address all comebacks with individual technicians.

• Establish job assignments for all service employees within their skill levels.

• Set & enforce policies and procedures for service department.

• Manage employee performance (evaluate and counsel as needed).

• Assist with recruiting, interviewing, hiring, and termination of employees.

• Maintain records of all employees performance reviews.

• Ensure appropriate training is provided to all service employees (HDU, seminars, workshops, sales schools, etc.)

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all service personnel, maintaining positive relationships with customers, employees, GM and owner(s)

• Be prompt and available for flexible scheduling.

• Be honest and fair in all business dealings.

• Demonstrate an interest in growing the service business.

Focus on quality.

Requirements:

• 3-5 years progressive experience within the service department of a motor vehicle dealership.

• Prefer knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

• Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems.

• Current, valid motorcycle license.

Physical Demands

• The noise level in the work environment is usually loud.

• Occasionally required to bend, stoop, crouch, reach, and handle tools.

• Occasionally required to bend, stoop, crouch, reach and lift 50lb. of material.

• Occasionally requires the ability to balance and push a 600 +lb. motorcycle.

Working Conditions

• Frequently works near moving mechanical parts.

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

• Occasionally, exposed to exhaust fumes or other airborne particles.



PI1571579fe83d-25405-30076917

  • Harley-Davidson Service Manager

    1 month ago

    Orange, California, United States Ted Britt Auto Group Full time

    Job Title: Harley-Davidson Service ManagerAt Ted Britt Auto Group, we are seeking a highly skilled and experienced Harley-Davidson Service Manager to join our team. As a key member of our service department, you will be responsible for ensuring exceptional customer satisfaction, driving revenue growth, and maintaining a high level of operational...

  • Harley-Davidson Service Manager

    1 month ago

    Orange, United States Ted Britt Auto Group Full time

    Job DescriptionJob DescriptionDescription:1) Service Department Operations• Provide prompt, dependable, high quality vehicle service to (internal & external) customers.• Ensure service department contributes an acceptable level of gross & net profit. • Maximize productivity levels of service technicians.• Ensure service personnel are alert, well...

  • Harley-Davidson Service Manager

    4 weeks ago

    Orange, United States Ted Britt Auto Group Full time

    Description: 1) Service Department Operations Provide prompt, dependable, high quality vehicle service to (internal & external) customers. Ensure service department contributes an acceptable level of gross & net profit. Maximize productivity levels of service technicians. Ensure service personnel are alert, well trained, and available when needed. Review...

  • Harley-Davidson Mechanic

    1 month ago

    Orange, California, United States Ted Britt Auto Group Full time

    Job SummaryWe are seeking a skilled Harley-Davidson Technician to join our team at Ted Britt Auto Group. As a key member of our service department, you will be responsible for repairing, customizing, maintaining, or overhauling both customer and dealer-owned motor vehicles to the highest standards of quality and efficiency.Key ResponsibilitiesProvide prompt,...

  • Harley-Davidson Service Manager

    3 weeks ago

    Orange, California, United States Ted Britt Auto Group Full time

    Service Department OperationsWe are seeking a highly skilled and experienced Service Department Manager to lead our team at Ted Britt Auto Group. As a key member of our service department, you will be responsible for ensuring that our customers receive exceptional service and that our service department operates efficiently and effectively.Key...

  • Harley-Davidson Technician

    1 month ago

    Orange, United States Ted Britt Auto Group Full time

    Job DescriptionJob DescriptionDescription:We Offer:Competitive PayOngoing professional trainingExcellent benefits package includingMedicalDentalVisionLife, Long Term Disability, Critical Illness, Accident InsuranceLegal Shield401(k) and profit-sharing plan with employer matchPaid Holiday, Sick and Vacation TimeSummary:Repair, customize, maintain, or overhaul...

  • Motorcycle Transport Specialist

    4 weeks ago

    Orange, United States Ted Britt Auto Group Full time

    Description:We Offer:Competitive PayOngoing professional trainingExcellent benefits package includingMedicalDentalVisionLife, Long Term Disability, Critical Illness, Accident InsuranceLegal Shield401(k) and profit-sharing plan with employer matchPaid Holiday, Sick and Vacation TimeSummaryCleans and conditions motorcycles. Provides direct assistance to all...

  • Motorcycle Transport Specialist

    1 month ago

    Orange, United States Ted Britt Auto Group Full time

    Job DescriptionJob DescriptionDescription:We Offer:Competitive PayOngoing professional trainingExcellent benefits package includingMedicalDentalVisionLife, Long Term Disability, Critical Illness, Accident InsuranceLegal Shield401(k) and profit-sharing plan with employer matchPaid Holiday, Sick and Vacation TimeSummaryCleans and conditions motorcycles....

  • Motorcycle Transport Specialist

    5 days ago

    Orange, United States Ted Britt Auto Group Full time

    Job DescriptionJob DescriptionDescription:We Offer:Competitive PayOngoing professional trainingExcellent benefits package includingMedicalDentalVisionLife, Long Term Disability, Critical Illness, Accident InsuranceLegal Shield401(k) and profit-sharing plan with employer matchPaid Holiday, Sick and Vacation TimeSummaryCleans and conditions motorcycles....

  • Financial Services Manager

    1 week ago

    West Orange, New Jersey, United States Corporation Service Company Full time

    Job SummaryWe are seeking a highly skilled Financial Services Manager to join our team at Corporation Service Company. As a key member of our finance department, you will be responsible for managing multiple client relationships and ensuring superior client service with your team members.Key ResponsibilitiesReview accounting records, financial statements,...

  • Sales & Customer Service Associate

    4 months ago

    Orange City, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Orange City at 985 Harley Strickland Blvd. Suite 300, Orange City, FL 32763 Do you have a passion for helping others? At the Massage Envy Orange City franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an...

  • Care Manager RN

    2 weeks ago

    Orange, California, United States Providence Service Full time

    About the RoleCare Management is a collaborative practice model that includes patients, nurses, social workers, physicians, other practitioners, caregivers, and the community. As a Care Manager RN at St. Joseph Hospital-Orange, you will be responsible for advocating for and assisting patients in achieving optimal health, access to care, and appropriately...

  • Food Service Attendant

    3 weeks ago

    Orange, United States Providence Service Full time

    Description Cafeteria - Under the direction of the Retail Manager, works as a multi-skilled food service worker. Assignments may include but are not limited to stocking, serving, grill cook, salad preparation, catering or storeroom assistance. All assignments require safe food handling techniques, teamwork and adherence to department policies....

  • Care Manager RN

    2 weeks ago

    Orange, California, United States Providence Health & Service Full time

    Care Manager RN Job DescriptionWe are seeking a highly skilled and compassionate Care Manager RN to join our team at St. Joseph Hospital-Orange in Orange, CA. As a Care Manager RN, you will play a vital role in providing exceptional patient care and advocating for the needs of our patients and their families.Key Responsibilities:Collaborate with patients,...

  • Risk Management Specialist

    1 week ago

    Orange, California, United States Providence Health & Service Full time

    Job SummaryAs a Risk Management Specialist at Providence Health & Service, you will play a critical role in supporting the organization's Risk Management, Regulatory Compliance, and Patient Safety programs. Your primary responsibility will be to investigate and analyze potential and actual adverse events, claims, and regulatory compliance and accreditation...

  • Food Service Associate

    7 days ago

    Orange, California, United States Provider Contract Food Service Full time

    About the Role:We are seeking a skilled Food Server to join our team at Provider Contract Food Service. As a Food Server, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.Key Responsibilities:Take orders and serve food and beverages to guests in a timely and efficient manner.Provide...

  • Automotive Service Manager

    4 weeks ago

    Orange, California, United States Midas - Orange, CA 1184 Full time

    Job Title: Automotive Service ManagerAt Midas, we're committed to delivering exceptional service to our customers. As an Automotive Service Manager, you'll play a key role in ensuring our service department runs smoothly and efficiently.Responsibilities:Deliver outstanding customer service by listening to and consulting with customersOversee complete vehicle...

  • Surgical Services Manager

    2 weeks ago

    Orange, California, United States Orange HC, CA-ORG Full time

    Job SummaryOrange HC, CA-ORG is seeking a highly skilled and experienced Surgical Services Manager to oversee the delivery of high-quality clinical services in our health centers. As a key member of our management team, you will be responsible for managing abortion and reproductive health care programs, services, and operations, while ensuring compliance...

  • Plumbing Service Manager

    3 weeks ago

    Orange, California, United States Barker and Sons Plumbing Full time

    About YouWe are seeking a highly skilled and experienced Plumbing Service Manager to join our team at Barker and Sons Plumbing. As a key member of our Operations Team, you will be responsible for leading and managing a team of top-performing field technicians to deliver exceptional customer service and drive business growth.About the RoleThe successful...

  • Plumbing Service Manager

    2 weeks ago

    Orange, California, United States Barker and Sons Plumbing Full time

    About YouYou are a results-driven leader who excels in a dynamic setting, enjoys streamlining processes, and supports colleagues to perform at their best. Your proactive nature, prioritization skills, and ability to lead, manage, and uphold accountability lead to successful outcomes. An adept communicator and innate problem-solver, you thrive in bringing...