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IT Support Technician
2 months ago
Position Overview:
The Virtual Bench is seeking a dedicated IT Desktop Support Specialist for a temporary contract role. This position requires a strong presence on-site during standard business hours, focusing on providing essential technical support to enhance operational efficiency.
Key Responsibilities:
- Install, configure, and maintain desktop computers, laptops, and mobile devices, including equipment for conference rooms.
- Assist business functions in leveraging information systems to optimize performance.
- Deliver comprehensive end-user support for all software applications.
- Diagnose and resolve network connectivity issues for both local and remote systems.
- Administer user accounts and permissions through Active Directory.
- Respond to IT support requests promptly, adhering to service level agreements.
- Conduct maintenance, analysis, and repair of hardware and software systems.
- Oversee and track IT inventory management.
- Collaborate with internal IT teams to support the local technology infrastructure.
Qualifications:
- Proven experience in managing computer hardware and software in a customer-focused service environment.
- Familiarity with computer imaging, Active Directory, Microsoft Office, IT ticketing systems, asset management, printer services, and videoconferencing technologies.
- Possession of a valid U.S. driver's license.