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Seasonal Customer Service Associate

2 months ago


Atlanta, Georgia, United States David Yurman Full time

Position Overview

The Seasonal Operations Assistant at David Yurman provides essential administrative and logistical assistance to the Retail Store Operations team.

Key Responsibilities

  • Process sales transactions at the point of sale.
  • Manage incoming calls and direct them appropriately.
  • Support sales activities on the floor as needed to meet client demands.
  • Uphold visual merchandising and cleanliness standards in accordance with established guidelines.
  • Assist in wrapping client purchases for a polished presentation.
  • Help maintain the cleanliness of client jewelry.
  • Support the Operations team in restocking packaging materials such as bags, boxes, and ribbons.
  • Assist with the replenishment of office supplies and stationary items.
  • Facilitate the unwrapping of branded bags for efficient access.
  • Contribute to assembling promotional materials.
  • Help package and ship client orders as needed.
  • Participate in inventory assessments for office and packaging supplies.
  • Assist in identifying jewelry repairs for clients.
  • Maintain a tidy display case area.
  • Support the organization of understock items.
  • Participate in inventory audits for serial cases.
  • Ensure the jewelry cleaning area is organized and clean.

Qualifications

  • At least 1 year of experience in an operational role within a customer service setting; experience in luxury retail is a plus.
  • Proficient in Microsoft Excel and Outlook.
  • Detail-oriented with the ability to adapt and prioritize in a dynamic environment.
  • Willingness to take on various roles based on business requirements.
  • Availability to work flexible hours, including evenings, weekends, and holidays.