Patient Service Representative

4 days ago


Two Rivers, Wisconsin, United States Advocate Aurora Health Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Registration and Scheduling: Register patients, obtain demographic and insurance information, verify insurance coverage, collect co-pays, deductibles, and previous balances, and post payments and updates demographic and insurance information.
  • Phone and In-Person Support: Answer telephone calls, screen calls, and take messages, greet patients and visitors, and respond to routine requests for information.
  • Appointment Scheduling and Coordination: Schedule patient appointments, coordinate cancellations, reschedules, and additions to schedules, and provide accurate, detailed information regarding test preparations, time patients to arrive, and any other directional information needed by patients.
  • Insurance and Financial Management: Update insurance, financial responsibility, and other data when changes or additions occur, and communicate to patients as appropriate, ensure insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third-party payer requirements.
  • Problem Resolution and Patient Flow: Identify, report, and resolve problems regarding registration to appropriate individuals and departments, and monitor patient flow to ensure they are cared for in the most efficient and courteous manner.
  • Visit Closure and Follow-Up: Perform visit closure, including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary, and may file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
Requirements
  • Education: High School Graduate.
  • Experience: No experience required.
  • Skills and Abilities: Excellent customer service skills, excellent communication (written and verbal) and interpersonal skills, ability to effectively communicate with a variety of patients, staff, and physicians, intermediate computer skills including experience in using personal computers, including Microsoft Office or similar applications, and electronic mail, training or experience in keyboarding/data entry with an emphasis on speed and accuracy, excellent organizational skills, ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically, ability to work in a fast-paced environment with a strong attention to detail and accuracy.
About Advocate Aurora Health

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care.



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