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Customer Service Representative

2 months ago

Mentor, Ohio, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Planet Fitness. As a Team Member, you will play a vital role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Greet members, prospective members, and guests, providing a superior level of customer service.
  • Handle all front desk-related activities, including checking members into the system, facilitating new member sign-ups, and taking prospective members on tours.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
Benefits
  • Free black card membership.
  • Mentorship opportunities.
  • Chances for advancement.
  • Ongoing leadership training.