Director of Information Technology

2 weeks ago

Washington, Washington, D.C., United States The Executive Leadership Council Full time
Job Overview

The Executive Leadership Council is seeking a highly skilled and experienced Director of Information Technology to join our team in Washington, DC. As a key member of our senior management team, you will be responsible for providing vision and leadership in the strategy, development, and implementation of our information technology systems.

Key Responsibilities
  • Develop and implement an integrated short and long-term information technology strategy roadmap that aligns technology with business goals and promotes organizational agility and efficiency.
  • Ensure the scalability and reliability of our technology infrastructure, planning for future growth.
  • Direct the ongoing operations and maintenance of our technological resources, including WAN, LAN, servers, databases, applications, workstations, telecommunications, and other communications tools.
  • Manage service providers under appropriate SLAs and ensure that industry-standard engineering and operational practices are followed.
  • Provide secure and effective disaster recovery capabilities, consistent with business continuity requirements of senior management.
  • Effectively communicate technology decisions, progress, and challenges to key stakeholders, including executive leaders, managers, and external partners.
  • Act as a bridge between the technology function and other departments, ensuring alignment and transparency.
  • Lead organization-wide technology training initiatives to improve user adoption and adherence to established standards.
  • Oversee the implementation and adoption of key systems, including CRM, data management practices, SaaS, and cloud services.
  • Develop and maintain effective policies and procedures for information technology, ensuring that access, security, and usage are in accordance with all ELC policies.
  • Develop and implement a comprehensive information security and data risk management and governance plan to protect information and technology assets owned, controlled, or processed by the ELC.
  • Work closely with organizational leaders to design, implement, monitor, and test an org-wide disaster recovery, business continuity, and risk management plan.
  • Participate in and prepare for information security audits, ensuring compliance with relevant standards and best practices.
  • Oversee threat and vulnerability assessments, identifying and addressing potential risks to the organization's IT infrastructure.
  • Lead the integration and enhancement of all ELC databases and provide guidance to ensure accurate and consistent data interpretation, analysis, and reporting.
  • Serve as primary liaison with technology vendors and the Managed Service Provider (MSP), ensuring effective service delivery and strategic alignment.
  • Oversee internal support services and implement best practices for tracking, monitoring, and resolving issues.
  • Provide leadership and mentorship to the IT team, fostering a culture of innovation, collaboration, and top-notch customer service.
  • Oversee the ELC's audio visual strategy, ensuring that solutions, software, and equipment meet high standards for ease of use, reliability, and connectivity for all ELC operating locations.
  • Prepare and manage IT budgets and ensure cost-effectiveness, identifying opportunities for cost savings and making informed decisions about technology investments.
  • Promote digital transformation and innovation across the organization, identifying opportunities for automation, process improvement, and the adoption of new technologies.
Requirements
  • Bachelor's degree in a technology-related field required; Master's or advanced degree preferred.
  • 7-10 years of experience in managing nonprofit and/or mid-size business infrastructure, architecture, application, and related teams.
  • Minimum 5 years of Information Technology experience in management, computer programming, and administration.
  • Proven track record of successfully managing IT projects, particularly CRM implementations, data management initiatives, and cloud migrations.
  • Experience working with Managed Service Providers (MSPs) and other IT vendors.
  • Experience managing remote teams with the ability to motivate, inspire staff, and positively influence change.
  • Advanced Internet Explorer, Microsoft Office Suite, SQL, and Access computer programming expertise.
  • Proficient in cloud-based systems (e.g., Microsoft 365, Concur, Zoom, Teams, Salesforce) and business intelligence and data visualization tools (e.g., Power BI, Tableau).
  • Expert-level knowledge of LAN/WAN technology, IIS, switches, routers, including wireless protocol and firewall security.
  • Proficiency in networking/distributed computing environment concepts.
  • Experience with principles of routing, client/server programming.
  • Experience performing data analysis, project planning, and supporting Quality of Service (QOS).
  • Experience deploying, designing, and troubleshooting Wireless Infrastructure.
  • Knowledge, understanding, and experience with current and developing information technology trends and requirements for a complex organization.
  • Experience with strategic planning, developing budgets, governance structures, and process transformation within a nonprofit organization setting.
  • Knowledge of financial/business analysis techniques, including experience analyzing costs, business cases, and risks associated with the selection and implementation of solutions.
Competencies
  • Mission Alignment & Awareness: Has a passion for and commitment to opening channels of opportunity for the development of Black professionals to positively impact business and local communities.
  • Installation, Troubleshooting & Support: Demonstrates an advanced understanding of the installation procedures used in the organization.
  • IT Policy & Compliance: Possesses an advanced knowledge of relevant compliance laws and standards external from the organization.
  • Risk Management: Assesses the degree of risk in plans or actions and takes appropriate action to mitigate them or make contingency plans to limit the magnitude of risk.
  • Planning & Results Orientation: Organizes and executes work to meet organizational goals and objectives while meeting quality standards and following organizational processes.
  • Teamwork & Collaboration: Works well cross-functionally and with others on the team to achieve personal goals, team goals, and organizational goals.
  • Problem Solving & Decision-Making: Identifies problems and uses logical analysis to find information, understand causes, and evaluate and select best possible courses of action.
  • Creativity & Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things.
  • Resilience & Managing Uncertainty: Adjusts thinking and behavior in order to adapt to changes in the job and work environment with limited stress.
  • Communication & Interpersonal Effectiveness: Effectively and appropriately interacts and communicates with others to build positive, constructive, professional relationships.
  • Customer Focus: Identifies, considers, prioritizes, and takes action on the needs of both internal and external customers.

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