Senior Program Director for Jewish Community Services

2 days ago

Chicago, Illinois, United States Jewishsac Full time

Seize this exceptional opportunity to lead the delivery of comprehensive human services in Chicago's Jewish community as a Senior Program Director. Working closely with the CEO and senior leadership team, you will effectively manage current programs while building new initiatives to support The Ark's mission, vision, and goals.

This role will oversee client service teams, program management, and the implementation of The Ark's strategic plan. You will be responsible for monitoring and managing intake processes, caseloads, care plans, referrals, and a suite of services to support clients on their path to self-reliance, including developing new programs as needs emerge.

The ideal candidate will possess a strategic and tactical approach, experience in program management and evaluation, human services supervision, development of community partnerships, and a desire to represent the organization and serve as a thought-leader.

Primary Function:

  • Lead staff, programs, and systems across client services.
  • Oversight includes teams supporting intake and case management, economic stability, health care, and other client service programs.
  • Incorporate Trauma-Informed practices and Jewish values & laws to shape service delivery and client partnerships.

Responsibilities:

  • Supervise, motivate, and develop program managers and client service leaders to maximize service delivery, ensure access, and provide high-quality care.
  • Oversee all client service programs and professionals, including case managers at multiple locations, specialized case managers in various teams, and client-focused programs.
  • Sustain our values of kindness, professionalism, agility, curiosity, and accountability.
  • Manage current programs and implement new initiatives supporting behavioral, physical, and financial health and each client's unique path to self-reliance.
  • Develop, implement, review, and update program procedures to foster efficient and welcoming intake efforts and eligibility assessments.
  • Ensure compliance with agency policies, procedures, rules, and regulations, as well as organizational priorities and funder requirements.
  • Create approaches for comprehensive and regular reviews of programs and team performance goals to ensure alignment with agency objectives.
  • Support data collection and reporting that aligns with The Ark's strategic plan and progress toward strategic goals.
  • Manage program budgets to allocate funding effectively and address evolving community needs.

Qualifications & Skills:

  • Bachelor's Degree required; Master's Degree or LCSW preferred, with substantial background in social services, healthcare, public health, or similar fields.
  • 10+ years significant management/supervisory experience in human services or social services, with at least 5 years of non-profit program or organizational management experience.
  • Deep experience in human services, anti-poverty programs, medical or behavioral healthcare, or similar fields, with experience managing a portfolio of services with diverse funding streams and beneficiaries with complex needs.
  • Proven track record of effective program and people performance management and budget management.
  • Familiarity with Trauma-Informed Practices and experience working in a setting using Trauma-Informed Practices.
  • Action-oriented, entrepreneurial, and motivational management style.
  • Ability to conceptualize frameworks, engage in collaborative processes, demonstrate critical thinking, and utilize data to inform decision making and program change.
  • Demonstrated ability to build trusting partnerships with staff.
  • Highly proficient in technology, including Microsoft Office and Salesforce.
  • Strong written/verbal communication skills with dynamic public speaking abilities.
  • Knowledge and sensitivity to support and work within the cultural context of the Jewish community.

Compensation Package:

  • Salary: $135,000 - $155,000 annually.
  • Comprehensive benefits package with generous sponsorship.
  • Generous paid time off policy, including vacation and sick leave.
  • Medical, prescription drugs, dental, and vision coverage, as well as healthcare savings and flexible spending accounts.
  • Employer-paid life insurance, short-term disability, and long-term disability, with optional additional employee and dependent basic term life/AD&D insurance.
  • Employer 403(b) retirement plan with employer match.
  • Employee assistance program.
  • Federal and all Jewish holidays observed.

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