Transportation Operations Clerk

2 weeks ago


Tunnel Hill Georgia, United States Xpress Global Systems, LLC Full time

Overview:
At Xpress Global Systems, LLC, we are committed to making a significant impact in the logistics industry, one shipment at a time.

As the EMPLOYER OF CHOICE, we seek a diligent and intelligent individual with a steadfast commitment to safety, quality, and exceptional customer service to take on the role of Operations Clerk.

The primary function of the XGS Linehaul Clerk is to deliver administrative and customer service assistance to Service Center Operations. This role involves responding to inquiries from both internal and external customers, aiding will-call customers, preparing operational reports, and performing data entry tasks. Candidates should possess clerical experience and be proficient in data management. At XGS, we value our employees and firmly believe in promoting from within; thus, operations clerks demonstrating the right skills and a strong dedication to customer service, quality, and safety can advance to the position of Operations Supervisor as their next career progression.

Responsibilities:
Provide administrative assistance to Service Center Operations. Execute clerical tasks such as answering calls, duplicating documents, data entry, and general correspondence.

Address inquiries and requests from both external and internal customers.

Engage with customers through telephone, email, and in-person interactions.

Coordinate with customers regarding routes, deliveries, and pickups. May schedule driver appointments and assist in assigning driver routes. May also dispatch drivers as necessary.

Support will-call customers in the collection of freight.

Help ensure compliance with OSHA, Department of Transportation, and Federal and State regulations.

Conduct data entry and prepare standard operational reports.

May assist in the loading or unloading of freight.

Perform other duties as assigned.

Qualifications:
1-3 years of clerical experience, preferably within the transportation sector.

Experience in warehouse operations and WMS is preferred.

Familiarity with AS400 systems is a plus.

Dispatching experience is advantageous.

Forklift certification is beneficial.

Strong professional interpersonal and communication skills are essential.

Proficiency in Microsoft Office is required.

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