Front Desk Associate

1 week ago


Hemet, California, United States Village Hotels Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Village Hotels. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a warm and welcoming experience.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments.
  • Maintain a high level of knowledge about the hotel, its facilities, and local attractions, making recommendations and providing information to guests.
  • Work collaboratively with other departments to ensure seamless service delivery.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving skills and ability to think on your feet.
  • Knowledge of customer service principles and practices.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Complimentary full leisure club membership for you and a family member or friend.
  • Employee discount on overnight stays at Village Hotels.
  • 50% discount on food and drink purchased on or off shift at any Village Hotel.


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