Front Desk Associate
1 week ago
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Village Hotels. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a warm and welcoming experience.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments.
- Maintain a high level of knowledge about the hotel, its facilities, and local attractions, making recommendations and providing information to guests.
- Work collaboratively with other departments to ensure seamless service delivery.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong problem-solving skills and ability to think on your feet.
- Knowledge of customer service principles and practices.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Complimentary full leisure club membership for you and a family member or friend.
- Employee discount on overnight stays at Village Hotels.
- 50% discount on food and drink purchased on or off shift at any Village Hotel.
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