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Client Relations Specialist

2 months ago

Valparaiso, Indiana, United States Morgan Distributing Inc Full time
Job Overview

Are you passionate about delivering exceptional customer service?

We are looking for a dedicated Customer Service Representative to support our lubricants division. In this role, you will play a crucial part in ensuring customer satisfaction and fostering strong relationships.

About Us

Founded in 1954, Morgan Distributing Inc. is a family-owned leader in the distribution of motor fluids across several states. We are committed to providing top-quality motor oils, industrial lubricants, and specialty fluids, serving various sectors including automotive, agriculture, and construction.

Key Responsibilities
  • Efficiently gather and assess customer information to fulfill their needs.
  • Deliver quality support in areas such as billing, order placement, and issue resolution.
  • Troubleshoot customer inquiries via phone.
  • Utilize automated systems to analyze customer situations.
  • Balance company policies with customer satisfaction in decision-making.
  • Identify opportunities for process improvements to enhance customer experience.
  • Compile and generate reports related to customer requests.
  • Collaborate with various teams to ensure seamless service delivery.
  • Maintain accurate records of customer interactions and transactions.
Qualifications
  • High School Diploma or equivalent.
  • Proficient in using computers and systems for processing information.
Essential Skills
  • Attention to Detail - meticulous in completing tasks.
  • Dependability - reliable and responsible in fulfilling obligations.
  • Self-Control - able to maintain composure in challenging situations.
  • Empathy - sensitive to the needs and feelings of others.
  • Stress Management - capable of handling criticism and high-pressure scenarios effectively.