Quality Assurance Manager

6 days ago


Monroe, North Carolina, United States CPS Full time
Quality Assurance Manager

CPS is seeking a highly skilled Quality Assurance Manager to lead our quality programs and ensure compliance with ISO9001 regulations.

Key Responsibilities:

  • Develop and implement quality programs to ensure customer satisfaction and regulatory compliance.
  • Manage operating manuals and procedural documents to ensure accuracy and currency.
  • Lead the quality program and maintain quality metrics, complaint resolution, and customer inquiries.
  • Respond to customer inquiries and facilitate product-related documentation.
  • Travel 1-2 times per year to China and/or accompany sales reps to key customer sites.
  • Prepare US and European Union SDS and labels compliant with GHS regulations.
  • Interpret Federal Register and CFR as it applies to chemical regulations.
  • Act as point person for customer auditing requests and follow through to CAPA completion and audit close.
  • Monitor and assist customer contact for product issues related to complaints, claims, and product returns.
  • Troubleshoot chemical processes for complaint resolution.
  • Knowledge of GMP as it relates to production and office environments.

About CPS:

CPS is a well-established contract manufacturer that promotes diversity, honesty, and sustainability. We offer amazing benefits and a dynamic work environment.



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