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Retail Brand Advocate

2 months ago

Los Angeles, California, United States Bloomingdale's Full time

About Bloomingdale's

Bloomingdale's is a renowned retail destination, celebrated for its commitment to quality and exceptional customer service. With a legacy of excellence, we take pride in our ability to offer a unique shopping experience that resonates with our customers.

The essence of Bloomingdale's is brought to life by our dedicated store associates, who play a pivotal role in delivering outstanding service and fostering memorable interactions. Our retail positions, whether seasonal, part-time, or full-time, serve as a gateway to explore the dynamic world of retail. Many of our successful leaders began their journeys as retail associates, making our stores a nurturing ground for talent and growth.

Position Overview

The Retail Brand Advocate is a vital team member associated with a specific brand vendor. This role leverages in-depth product knowledge and exceptional sales skills to enhance revenue for the brand. The Retail Brand Advocate is committed to creating an exceptional shopping atmosphere, prioritizing customer satisfaction, and effectively communicating customer insights to store leadership and vendor partners.

Key Responsibilities

  • Deliver an unforgettable customer experience that exceeds expectations.
  • Drive brand sales by consistently showcasing outstanding selling abilities.
  • Collaborate with the Customer Experience Manager to identify opportunities that enhance overall sales performance.
  • Ensure that customer satisfaction remains the top priority at all times.
  • Utilize product expertise to assist customers in making informed purchasing decisions.
  • Transform customers into loyal clients through exceptional service.
  • Maintain high standards of store readiness, ensuring a clean and inviting shopping environment.
  • Execute loss prevention strategies effectively.
  • Perform additional vendor-specific duties as required.
  • Exhibit regular, dependable attendance and punctuality.

Qualifications

  • High School diploma or equivalent.
  • At least 1 year of experience in merchandising or retail.
  • Strong communication skills, with the ability to present information effectively to customers and team members.
  • Basic proficiency in math functions and the ability to use a calculator.
  • Self-motivated and capable of working both independently and collaboratively.
  • Excellent time management skills and the ability to meet deadlines.
  • Comfortable using computers and RF equipment regularly.
  • Flexible availability to work retail hours, including evenings, weekends, and holidays.

Physical Requirements

  • This role involves continuous movement and standing for extended periods.
  • Ability to lift up to 30 lbs.
  • Occasional stooping, kneeling, crouching, and climbing may be required.
  • Close vision, color vision, depth perception, and focus adjustment are necessary.