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Customer Experience Specialist

2 months ago

Collinsville, Illinois, United States Cortnie Stone - State Farm Agent Full time
About Our Agency

We're a dynamic team at Cortnie Stone - State Farm Agent, dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our mission is to provide exceptional customer experiences and promote State Farm's premier insurance and financial service products.

Job Summary

We're seeking a highly motivated and customer-centric individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will be responsible for forging enduring customer relationships, employing a customer-centric approach to guide clients through comprehensive insurance options, and driving business growth by generating leads and coordinating appointments.

Responsibilities:
  • Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.
  • Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
What We Offer
  • Simple IRA
  • Hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development
  • Abundant opportunities for career advancement within our agency
  • License reimbursement
Requirements:
  • Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • Collaborative spirit, thriving in a dynamic team environment.