Digital Decoration Solutions Specialist

4 days ago


Lancaster, Pennsylvania, United States Expert Executive Recruiters (EER Global) Full time

Job Title: Field Services Engineer

Job Summary:

We are seeking a highly skilled Field Services Engineer to join our Customer Service team. As a Field Services Engineer, you will provide technical support and process expertise to our customers, ensuring the optimal performance of our digital decoration solutions.

Responsibilities:

  • Provide on-site technical support and process expertise to customers
  • Be a key point of contact for customer communication with our company
  • Train machine operators and maintenance staff on our digital decoration solutions
  • Implement machine upgrades and Field Change Orders (FCOs)
  • Support customers with ongoing production and sample preparation
  • Open service calls and send reports on machine performance
  • Maintain on-site spare parts stock for our machines
  • Report to our Customer Services & Solutions VP

Requirements:

  • Experience with product support in the digital printing, Semi-Conductor, FPD, or other relevant capital equipment industry
  • Bachelor's degree in Engineering, practical engineering, or relevant technical studies
  • Proven technical hands-on machine servicing experience at customer sites
  • End-to-end technical capabilities, strong troubleshooting skills, and self-learning abilities
  • Excellent interpersonal skills, well-organized, and trustworthy
  • Excellent English skills

What We Offer:

Our company offers outstanding work experience, life-work balance, awesome professional and career opportunities, and a competitive compensation package.



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