Digital Decoration Solutions Specialist
4 days ago
Job Title: Field Services Engineer
Job Summary:
We are seeking a highly skilled Field Services Engineer to join our Customer Service team. As a Field Services Engineer, you will provide technical support and process expertise to our customers, ensuring the optimal performance of our digital decoration solutions.
Responsibilities:
- Provide on-site technical support and process expertise to customers
- Be a key point of contact for customer communication with our company
- Train machine operators and maintenance staff on our digital decoration solutions
- Implement machine upgrades and Field Change Orders (FCOs)
- Support customers with ongoing production and sample preparation
- Open service calls and send reports on machine performance
- Maintain on-site spare parts stock for our machines
- Report to our Customer Services & Solutions VP
Requirements:
- Experience with product support in the digital printing, Semi-Conductor, FPD, or other relevant capital equipment industry
- Bachelor's degree in Engineering, practical engineering, or relevant technical studies
- Proven technical hands-on machine servicing experience at customer sites
- End-to-end technical capabilities, strong troubleshooting skills, and self-learning abilities
- Excellent interpersonal skills, well-organized, and trustworthy
- Excellent English skills
What We Offer:
Our company offers outstanding work experience, life-work balance, awesome professional and career opportunities, and a competitive compensation package.
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