Restaurant Service Excellence Manager

2 days ago


Augusta, Maine, United States Wendy's Full time
Company Overview

Families come in all shapes and sizes, and so does our team at Wendy's. We're a group of fun-loving people who are passionate about serving our customers with quality food and exceptional service.

We believe that our people are our greatest asset, and we strive to create a purpose-driven work environment where everyone feels valued and empowered to grow. Our goal is to drive sales and generate employee growth while fostering a culture of teamwork and collaboration.

Salary

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as opportunities for advancement and professional development.

Job Description

As a Restaurant Service Excellence Manager, your primary responsibility will be to create a service culture designed to 'Delight Every Customer.' You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty, lead the planning process for daily operations, guarantee every shift is set up to deliver the best customer service, and execute great huddles in our restaurants to regularly communicate with our restaurant teams on what is most important to our customers and how we can exceed their expectations.

Required Skills and Qualifications

We are looking for a highly motivated and organized individual with a minimum of 1 year of restaurant experience, preferably in a leadership role. The ideal candidate will have excellent communication and interpersonal skills, be able to multitask while maintaining composure, and have a strong customer orientation focus. They must also be able to stand for prolonged periods of time, use restaurant equipment such as a headset, register or grill, and frequently lift/carry up to 25-50lbs. ServSafe certification is required within a reasonable timeframe.

Benefits

We offer a range of benefits, including weekly pay, competitive pay, medical, dental, vision, RX, 401K, flexible schedules, discounted meals, paid time off, and advancement opportunities within our Management Career Path. We also provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy's.

Others

If you're a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our Wendy's family.

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