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Guest Services Specialist

3 weeks ago

Northport, New York, United States The Northport Hotel Full time
Role Overview

The Reservationist at The Northport Hotel is responsible for managing guest reservations and providing excellent customer service. If you're passionate about hospitality and enjoy helping guests create unforgettable experiences, this could be the perfect opportunity for you.

">Responsibilities
  1. Reservations Management: Efficiently manage guest reservations, including handling incoming inquiries and accurately entering reservations into the Open Table system.
  2. Information Provision: Provide detailed information about our dining options and available menus to guests.
  3. Upselling and Cross-Selling: Identify opportunities to upsell and promote special offers or upgrades to enhance the guest experience.
  4. Departmental Coordination: Work closely with the restaurant teams to ensure smooth communication of guest arrivals and requests.
  5. Guest Inquiry Resolution: Address any questions or concerns from guests related to their reservations promptly and professionally.
">Requirements
  • Experience: Previous experience in a reservationist or customer service role, preferably in the hospitality industry.
  • Skills: Strong written and verbal communication skills, technical skills in using OpenTable or other restaurant reservation systems.
  • Personality Traits: Friendly, professional, and team-oriented individual with a passion for hospitality.
">Perks and Benefits
  • Competitive Salary: Competitive hourly wage or salary (approximately $20-$25 per hour) depending on experience.
  • Employee Perks: Employee discounts on dining and accommodations, opportunities for career growth within the hotel.
  • Work Environment: Supportive and dynamic work environment.