Dining Services Associate
3 weeks ago
The Northport Hotel is seeking a highly motivated and service-oriented Dining Services Associate to join our team.
Job DescriptionThis role is responsible for providing exceptional dining experiences for our guests while maintaining a high level of productivity and efficiency. The ideal candidate will possess excellent communication skills, be able to multitask with ease, and have a passion for delivering outstanding customer service.
Key Responsibilities- Greet and welcome all guests approaching the restaurant in accordance with company standards.
- Attend and participate in daily pre-shift meetings, noting VIPs and special requests, and discuss service enhancements.
- Will be TIPS trained and follow all responsible alcohol service practices.
- Be knowledgeable about menu items and answer guest questions or concerns.
- Use Silverware POS Software to efficiently manage transactions and maintain accuracy.
The Dining Services Associate will also be expected to:
- Assist teammates to enhance the guest experience.
- Obtain necessary information when taking restaurant reservations and enter it correctly in Open Table.
- Effectively answer phones with standard greetings and direct calls quickly and efficiently.
- Have knowledge of emergency fire safety procedures and assist as needed.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate verbally and written with all levels of employees and guests.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Opportunity for advancement within the hotel.
- Training and development opportunities to enhance skills and knowledge.
$35,000 - $45,000 per year, depending on experience and qualifications.
Please note that the salary range is an estimate and may vary based on individual circumstances.
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