Travel Reservation Coordinator
1 month ago
We are seeking a highly skilled Travel Reservation Specialist to join our team at PrideStaff. As a key member of our team, you will be responsible for creating and maintaining all travel reservations, providing exceptional customer service, and working closely with travel agency partners and guests.
Key Responsibilities:
- Accurately respond to client inquiries, quote prices and payment terms, and secure reservation options.
- Recommend solutions to overcome client objections and address travel partner and guest concerns.
- Make outbound lead follow-up telephone calls and emails to qualify leads.
- Provide superior customer service in all interactions with travel agency partners, guests, and internal partners.
Requirements:
- Excellent interpersonal and communication skills to interact with travel agency partners, guests, and internal partners.
- Ability to learn detailed knowledge of the company's products and services.
- Ability to quickly learn internal reservations booking system and supporting systems.
- Attention to detail and a high level of self-motivation.
- Strong computer skills with basic MS Office programs such as Word, Excel, and Outlook.
- Ability to multi-task and work independently.
- Strong desire to exceed guest expectations.
- Previous customer service, airline or travel industry experience preferred.
Benefits:
- Medical Insurance, Dental Insurance, Vision Insurance
- Voluntary Life Insurance
- 401(k) Savings Plan
- Employee Discounts
- Employee Cruise Vacation: All full-time regular employees after 3 months of employment and have accumulated 5 days of PTO are eligible for a free 7-night river cruise to Europe or Asia*.
- Paid Time Off 20 days (25 days after 5 years of service)
- Employee Discounts: shopping discounts with travel, T-Mobile, Hello Fresh, and others may come out or change.
About PrideStaff:
PrideStaff is a leading staffing firm that offers a wide range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests.
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