Service Team Member

2 months ago


Niles, Ohio, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products, provide solutions, and engage them on the benefits of our Rewards program and Private Label Credit Cards.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in truck unloading, stocking, and planogram (POGs) processes, ensuring a well-merchandised and in-stock store.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Interact with colleagues in an accepting and respectful manner, promoting a positive image and serving as a role model for other Team Members.
Requirements
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
What We Offer

Michaels Stores is committed to providing a positive and inclusive work environment, offering opportunities for personal and professional growth. As a Service Team Member, you will be part of a dynamic team that values creativity, innovation, and customer satisfaction.

We are an Equal Opportunity Employer and are committed to the full inclusion of all qualified individuals. If you need a reasonable accommodation to fully participate in the job application or interview process, please contact Customer Care at MICHAEL.


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