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Retail Operations Supervisor
2 months ago
Embark on a Rewarding Career Journey
At Breckenridge Ski Resort, we offer numerous opportunities for our employees to thrive in their love for the outdoors while fostering lasting relationships with colleagues and guests from around the globe.
As you transition through various seasons or embark on a year-round career, you will benefit from competitive compensation rates in the industry, complimentary Epic pass(es) along with free ski and snowboard lessons, a 40% discount on retail purchases, and the opportunity to advance through Epic Service - our premier training and development program, as well as wellness benefits to support your success.
Our team members are the heart of our mission. Delivering an exceptional experience for our guests begins with you.
Employee Benefits
Ski/Mountain Perks: Complimentary passes for employees, discounted lift tickets for friends and family, and free ski lessons.
Additional employee discounts on lodging, dining, equipment, and mountain transportation.
401(k) Retirement Plan.
Employee Assistance Program.
Comprehensive training and professional development.
Referral Program.
For further details, please refer to the Benefits Eligibility Summary.
Position Overview:
Service excellence is the cornerstone of our values at Breckenridge Ski Resort, and our retail staff exemplify this commitment. As a key player in delivering high-quality customer service and store support, our Retail Management team serves as knowledgeable ambassadors of our brand and culture, ready to assist customers with inquiries and provide premium products.
Key Responsibilities
- Oversee daily operations, tracking performance and budget, including scheduling and payroll; act as the manager-on-duty in the absence of the Store Manager.
- Maintain daily records for performance, sales metrics, inventory management, and equipment rentals (if applicable).
- Recruit and train staff in POS system usage, product knowledge, customer service, rental procedures, and loss prevention strategies.
- Evaluate team performance and behavior to offer constructive feedback and guidance, providing recognition or corrective action as needed.
- Stay informed on product knowledge and deliver outstanding customer service through prompt responses to customer inquiries, suggestions, complaints, and recognition.
- Engage in leadership forums to provide insights and feedback on store performance, training, and opportunities for continuous improvement.
- Perform additional duties as assigned, including specialized areas such as merchandising and rentals.
Qualifications
- High School Diploma or GED Equivalent; Business training or education preferred.
- 1-3 years of experience in retail supervision; experience in the ski industry is preferred.
- Knowledge of RPOS is highly recommended.
- Ability to thrive in a fast-paced retail environment, multitask, and manage multiple customers.
- Willingness to work a flexible schedule, including evenings, holidays, and weekends.
- Must be able to communicate fluently in English.
The expected pay range is $25 - $27 per hour. This range reflects our reasonable expectations for this position. Individual compensation decisions are influenced by various factors.
Breckenridge Ski Resort is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.
Requisition ID 503903
Job Code Function: Store Operations