Industrial Service Specialist
3 weeks ago
We are seeking a highly skilled Machinery Installation Expert to join our team. As an Industrial Service Specialist, you will be responsible for the installation and commissioning of machinery at customer sites across North America. You will work closely with our engineering team to ensure that all machines are built on time, on budget, and 100% correctly.
About the Role:
This is a hands-on role that requires full accountability and ownership. You will need to act quickly to solve customer problems with minimal oversight at times. Positive attitude, ability to take initiative, and critical thinking skills are essential. Comfortable with significant time on the road, Spanish speaking is a big plus.
Responsibilities:
30% Machine Building in Shop (Billerica, MA)
• Assemble machines based on general machine building knowledge and ability to read diagrams, assembly drawings, schematics, and other technical documents
• Work independently on diagnosing, troubleshooting, and repairing issues while handling multiple projects at one time
• Ensure that all machines are built on time, on budget, and 100% correctly
• Alert engineering and work closely with them to fix and modify any incorrect parts / designs
• Properly document all builds and procedures
• Fill out work orders and other company related paperwork
• General shop upkeep and cleaning. Teach and support fellow technicians as needed
50% Customer Installations
• Travel to and commission machines at customer site (generally in North America)
• Demonstrate system to operators, sanitation, and maintenance while making them excited about the system
• Stay until the customer is 100% satisfied and everything is working properly
• Properly document who / what / when / issues with install
• Complete related paperwork such as expense reports
10% Customer Service Calls
• Travel to customer sites to perform routine maintenance and more complicated repairs
• Make everyone at the customer site excited about the machine and how well it operates
5% Solving Down Customers (while in shop)
• Assisting customers over the phone with down machines
• Absolute sense of urgency to get the machine back up and running
5% Emergency Service Calls
• Travel immediately / on short notice to customer site to solve customer problems
• Complete sense of urgency getting customers back and running as quickly as possible
About Us:
We are a leading manufacturer specializing in machinery, dedicated to delivering cutting-edge technology and innovative solutions to our global clientele. With a strong commitment to quality and customer satisfaction, we are expanding our team and seeking a dynamic Service Manager to oversee our service operations.
Salary and Benefits:
The salary for this position is estimated to be $60,000 - $80,000 per year, depending on experience. Comprehensive health benefits package, competitive salary, and opportunities for professional development and career growth are just a few of the many benefits we offer.
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