Client Care Coordinator

4 weeks ago


Walnut Creek, California, United States SkinSpirit Full time
Client Care Coordinator

Celebrating 20 years of excellence, SkinSpirit is a top destination for aesthetic skincare and body treatments with over 40 locations nationwide. Our highly trained experts are renowned for personalized service, delivering safe, effective, medically-proven treatments and optimal results. SkinSpirit is dedicated to ensuring you find joy in your skincare journey and happiness in the results you're looking for.

Key Responsibilities:
  • Provide exceptional client care and customer service
  • Answer and screen high-volume inbound phone calls
  • Manage appointments, including scheduling, moving, and canceling
  • Actively promote the clinic, treatments, services, products, and programs
  • Provide accurate, timely responses to client requests, ensuring complete guest satisfaction
  • Accurately complete client transactions
  • Manage multiple responsibilities while maintaining composure and prioritizing client needs
  • Perform opening and closing duties of the clinic
  • Provide basic office administrative support, including mailing, faxing, sorting, typing, and filing
  • Maintain a professional and clean work environment and appearance
  • Maintain complete confidentiality in all client matters, adhering to company policy
  • Assist with other duties and projects as assigned by management
Requirements:
  • High School Diploma or GED required; Associate's degree preferred
  • At least 1+ years of customer service experience
  • Exceptional customer service skills
  • Ability to work efficiently in a fast-paced environment
  • Strong multitasking, prioritization, and organizational skills
  • Must be a team player
  • Knowledge of Internet, Word, Excel, Outlook, and ability to learn new software quickly
  • Excellent written, verbal, and interpersonal skills
  • Great attention to detail and accuracy
  • Consistently demonstrates good judgment, strong character, and personality, ethics, and high standards of performance
  • Experience in medical office or understanding of cosmetic procedures and skin care products
  • Experience with Zenoti or other POS systems preferred but not required
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer
  • Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear
  • Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Pay Range: $20.00 - $28.00 per hour* (plus bonus potential)

*Base pay will be determined based on candidate experience, clinic size, clinic location, and market.

SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.



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