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Community Manager

2 months ago

Kirkland, Washington, United States Regus Full time

About the Role

We are seeking a highly motivated and organized Community Manager to join our team at IWG. As a Community Manager, you will be responsible for the smooth running of our center, ensuring that our members have an exceptional experience.

Key Responsibilities

  • Manage the day-to-day operations of the center, including customer service, sales support, and facilities management.
  • Lead a team of Community Associates to ensure excellent customer service and a positive working environment.
  • Develop and implement strategies to increase sales and revenue growth.
  • Collaborate with the sales team to identify new business opportunities and develop leads.
  • Ensure that all center operations are running efficiently and effectively, including billing, reporting, and facilities maintenance.
  • Provide exceptional customer service to our members, responding to their needs and concerns in a timely and professional manner.

Requirements

  • 3+ years of experience in customer service, sales, or operations management.
  • Proven track record of success in leading a team and driving sales growth.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and ability to think critically.
  • Proficiency in MS Office and other basic IT equipment.

What We Offer

  • A competitive total compensation package, including a quarterly bonus plan program.
  • Work-life balance, with no standard nights or weekends.
  • Generous paid time off plans, including sick and vacation time.
  • 11 paid company holidays per calendar year.
  • A comprehensive health care plan for full-time team members.
  • A bright and inspiring work environment, with opportunities for professional growth and development.

About IWG

IWG is a leading provider of workspace solutions, with a global network of centers in over 120 countries. We are committed to providing our members with exceptional service and a positive working environment.

How to Apply

If you are a motivated and organized individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity.