Service Operations Coordinator
2 days ago
Cass Information Systems is seeking a highly skilled Service Operations Coordinator to join our team. As a Service Operations Coordinator, you will be responsible for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. You will also be responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction.
Key Responsibilities:
- Analyses issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards.
- Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.
- Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of ones actions by helping to develop customer relationships.
- Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.
About Our Organization:
Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. We enable enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. With total assets in excess of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. We are an equal opportunity employer and offer a competitive salary of $70,000 - $90,000 per year.
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