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Sales and Service Representative

2 months ago

Bull Run, United States Velocity Innovations Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Agent. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Provide telephone and written customer support, as well as proactive sales approach to meet and exceed sales targets.
  • Consult with clients on telecommunication products, current tariffs, and contract optimizations to ensure they receive the best possible service.
  • Create and close contracts, as well as optimize existing contracts to meet client needs.
  • Ensure customer retention and satisfaction by following up on conversations and addressing any concerns or issues.
Requirements
  • Excellent German language skills in speaking and writing.
  • Sales talent or career changer with interest and enjoyment in sales.
  • Proficient in PC applications, such as MS Office.
  • Excellent communication skills and enjoyment in making phone calls.
  • Strong customer and service orientation.
  • High willingness to learn and commitment.
About Us

Velocity Innovations is a leading provider of dialogue marketing services, with over 20 call centers in Germany and Europe. We specialize in managing the direct contact between companies and customers, and are committed to delivering exceptional service and results.