Quality Assurance Manager
5 days ago
At BrightSpring Health Services, we are seeking a highly skilled Quality Assurance Manager to join our team. This role is responsible for maintaining local compliance with State, Federal, and BrightSpring Health requirements.
Key Responsibilities:- Maintain knowledge of operations regulatory, accreditation, and company requirements.
- Implement and monitor operational systems/processes to ensure compliance with policies and procedures and adherence to requirements.
- Conduct operation reviews, including site reviews, record reviews, and review of other quality monitoring and improvement activities.
- Complete documentation of operational review activities thoroughly and timely.
- Prepare detailed summary reports of quality assurance findings related to operational reviews.
- May serve as the contact person for external regulatory reviews, in the absence of the Executive Director.
- Serve as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met.
- Work with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed.
- Serves as a leader in the development and implementation of the operations improvement planning initiatives and outcomes achievements.
- Develops and implements internal quality practices under the direction of the Executive Director.
- Provides recommendations to leadership about needed actions to improve quality.
- Communicates effectively with management and staff, using good judgment and diplomacy.
- Provides reports to operation leadership regarding the status of program performance.
- Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.
- Reviews satisfaction survey data regularly, identifies trends, and makes recommendations as indicated for improvement.
- Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines.
- Oversees the Critical Incident Reporting and Mortality Review processes.
- Serves as Chair of the operations Quality & Safety Committee, and participates in other committees as assigned.
- Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards.
- Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.).
- Supervises entry-level QA position, if applicable.
- Performs other duties as assigned.
- Travel Required within designated service sites.
- Bachelor's Degree in human services or related experience and minimum of 2 years working with foster care families and children.
- Valid Driver's license in good standing with current automobile insurance.
- Two years case management and supervisory experience preferred.
- Knowledge and experience with quality assurance systems, quality control, and/or performance monitoring within a residential services field preferred.
- Familiar with applicable federal, state, and local laws and regulations.
- Accustomed to complex, fast-paced, and confidential work environment.
- Excellent written and verbal communication skills.
- Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
- Ability to work flexible hours.
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