Quality Assurance Manager

5 days ago

Asheville, North Carolina, United States BrightSpring Health Services Full time
Job Title: Quality Assurance Manager

At BrightSpring Health Services, we are seeking a highly skilled Quality Assurance Manager to join our team. This role is responsible for maintaining local compliance with State, Federal, and BrightSpring Health requirements.

Key Responsibilities:
  • Maintain knowledge of operations regulatory, accreditation, and company requirements.
  • Implement and monitor operational systems/processes to ensure compliance with policies and procedures and adherence to requirements.
  • Conduct operation reviews, including site reviews, record reviews, and review of other quality monitoring and improvement activities.
  • Complete documentation of operational review activities thoroughly and timely.
  • Prepare detailed summary reports of quality assurance findings related to operational reviews.
  • May serve as the contact person for external regulatory reviews, in the absence of the Executive Director.
  • Serve as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met.
  • Work with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed.
  • Serves as a leader in the development and implementation of the operations improvement planning initiatives and outcomes achievements.
  • Develops and implements internal quality practices under the direction of the Executive Director.
  • Provides recommendations to leadership about needed actions to improve quality.
  • Communicates effectively with management and staff, using good judgment and diplomacy.
  • Provides reports to operation leadership regarding the status of program performance.
  • Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.
  • Reviews satisfaction survey data regularly, identifies trends, and makes recommendations as indicated for improvement.
  • Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines.
  • Oversees the Critical Incident Reporting and Mortality Review processes.
  • Serves as Chair of the operations Quality & Safety Committee, and participates in other committees as assigned.
  • Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards.
  • Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.).
  • Supervises entry-level QA position, if applicable.
  • Performs other duties as assigned.
  • Travel Required within designated service sites.
Qualifications:
  • Bachelor's Degree in human services or related experience and minimum of 2 years working with foster care families and children.
  • Valid Driver's license in good standing with current automobile insurance.
  • Two years case management and supervisory experience preferred.
  • Knowledge and experience with quality assurance systems, quality control, and/or performance monitoring within a residential services field preferred.
  • Familiar with applicable federal, state, and local laws and regulations.
  • Accustomed to complex, fast-paced, and confidential work environment.
  • Excellent written and verbal communication skills.
  • Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
  • Ability to work flexible hours.

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