Customer Support Representative

5 days ago


San Antonio, Texas, United States Think Tell Junction Full time

About Think Tell Junction

Think Tell Junction is a cutting-edge telecommunications company dedicated to delivering exceptional customer experiences through innovative technology solutions. Our commitment to customer satisfaction and strong relationships with clients drives our growth and success.

Job Summary

We are seeking a friendly and proactive Customer Support Assistant to join our team and ensure our customers receive the best service possible. As the first point of contact for our clients, you will provide prompt and professional assistance with inquiries, troubleshooting issues, and offering solutions to ensure satisfaction.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.
  • Assist customers with product information, order status, and troubleshooting.
  • Resolve customer complaints and escalate issues to higher management when necessary.
  • Maintain accurate records of customer interactions and follow-up actions in our CRM system.
  • Provide product and service recommendations based on customer needs.
  • Collaborate with other departments to ensure smooth communication and resolution of customer issues.
  • Identify opportunities to improve customer support processes.

Requirements

  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical thinking abilities.
  • Patience and the ability to handle difficult customer interactions with professionalism.
  • Basic knowledge of CRM software and customer service tools is a plus.
  • Ability to multitask and work efficiently under pressure.
  • Team player with a positive attitude and a willingness to learn.

Benefits

  • Competitive salary ranging from $40,000 to $52,000.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off, holidays, and sick leave.
  • Opportunities for professional development and growth.
  • Friendly and collaborative work environment.

Why Join Think Tell Junction?

At Think Tell Junction, we value customer satisfaction and innovation. We are committed to providing top-notch customer experiences through cutting-edge technology solutions. If you're passionate about helping others and thrive in a fast-paced environment, we'd love to have you on board.



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