Patient Experience Advocate
1 week ago
Job Title: Patient Experience Advocate
Location: Northern Arizona Healthcare Corporation
Salary: $65,000 - $85,000 per year
About the RoleWe are seeking a highly skilled Patient Experience Advocate to join our team at Northern Arizona Healthcare Corporation. The successful candidate will be responsible for providing exceptional patient care and resolving customer complaints in a timely and professional manner.
Responsibilities:- Communicate effectively with patients, families, and healthcare teams to resolve concerns and improve patient satisfaction.
- Investigate and document complaints, making recommendations for service excellence opportunities.
- Analyze patient satisfaction data to identify trends and areas for improvement.
- Bachelor's Degree or 7 years of clinical healthcare experience required.
- Master's degree in healthcare related field preferred.
- Active RN license and/or certifications in Respiratory Care Practitioner or other clinical fields preferred.
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