Business Systems Analyst

4 weeks ago

GA United States Newtimes Group of Companies Full time

About Newtimes:

We're a dynamic company that values growth and talent. Our Distribution Center is the heart of our operations, and we're looking for a driven Technical Analyst to join our team. If you're a quick learner with a passion for technology and problem-solving, this could be the perfect opportunity for you.

Role Overview:

As a Technical Analyst, you'll support our Warehouse Management System (WMS) and provide essential desktop and end-user support at our Distribution Center. You'll collaborate with cross-functional teams, learn our systems inside and out, and be the go-to problem solver for technical issues. This is a fantastic role for someone who thrives in a fast-paced environment, loves technology, and is excited about the opportunity to grow within the company.

Key Responsibilities:

  • WMS Expertise: Gain deep knowledge of the Newtimes Warehouse Management System
  • Workflow Optimization: Assess current warehouse workflows to identify opportunities for operational efficiency improvements
  • Requirements Gathering: Partner with business and cross-functional technology teams to gather technical and functional requirements, balancing feasibility and business value
  • System Configuration: Make configuration changes as needed to support business operations
  • Testing and Bug Fixing: Create testing scripts, and perform testing of new features, system upgrades, and bug fixes
  • Issue Diagnosis and Resolution: Diagnose system and API issues, working closely with the WMS SaaS provider to resolve bugs, performance issues, and other system-related concerns
  • Training and Documentation: Create and maintain training materials and facilitate training sessions to ensure smooth user adoption and operational consistency
  • Cross-functional Collaboration: Collaborate with teams such as Integration and eCommerce to align WMS capabilities with business needs

Additional Responsibilities:

End User Support:

  • Desktop and Hardware Support: Install, configure, maintain, and support laptops, desktops, and peripherals (e.g., printers, RF scanners), including patch management and antivirus updates
  • Network Support: Provide basic support for network switches, routers, and ISP equipment; collaborate with external partners when necessary
  • Inventory Management: Maintain a detailed inventory of all IT equipment at the warehouse
  • Project Management: Lead small technology projects and initiatives within the warehouse
  • Desktop Support and Collaboration: Provide comprehensive desktop support and collaborate with other technology teams as needed
  • Training and Support: Create and maintain training content for end users and lead training sessions on new systems or processes

Requirements:

  • Strong aptitude for learning new systems and technologies
  • Bachelor's Degree, preferably with a technology focus
  • 1-2 years of technology experience
  • Good understanding of IT concepts (e.g., networking, desktop support)
  • Problem-solving skills with a focus on delivering solutions
  • Excellent communication skills, with the ability to work collaboratively across teams
  • Interest in growing your technical skills and responsibilities within the organization
  • Must be able to read, write, and speak English fluently

What We Offer:

  • A dynamic, fast-paced work environment with opportunities for growth
  • Hands-on experience with leading technology solutions in the retail distribution sector
  • A supportive team that values learning and professional development

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