Sales Specialist, Chicago

1 month ago


Chicago, Illinois, United States Hermès Full time
About the Role

The Sales Specialist will play a key role in achieving sales and customer service objectives while adhering to operational asset protection standards. This position will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

Key Responsibilities
  • Meet monthly and annual individual sales goals while working as part of a team to achieve the boutique's collective target.
  • Organize and prioritize the selling floor to support the sales effort and overall customer experience, ensuring all items are stored at all times and maintaining selling floor standards.
  • Provide assistance as needed in inventory preparation.
Point of Sale (POS) Responsibilities
  • Process and ensure the accuracy of all transactions, including receipts, CRM files, and administrative support of after-sales service when needed.
  • Partner with management on POS decisions and communicate discrepancies during the opening, closing, and general POS variances by end of business day.
  • Maintain cleanliness and organization of the workstation at all times.
Asset Protection Responsibilities
  • Comply with all asset protection procedures, including employee sign-in sheets, bag checks, and AP techniques.
  • Respect physical EAS tagging guidelines and ensure all products are properly ticketed.
  • Prepare for physical inventory and participate in monthly cycle counts as directed by management.
Customer Service Responsibilities
  • Consistently provide high levels of service to clients within the Hermès standard of service, including prompt and friendly greetings, offers to assist, and assistance with wrapping and packaging at POS.
About You
  • 2+ years of experience in sales, with experience in a luxury environment preferred.
  • Strong relationship development and impeccable communication skills.
  • Even-tempered with the ability to continuously multi-task.
  • Self-starter and able to work independently while balancing collaboration with a team.
  • Strong organizational skills.
  • Open availability to accommodate the needs of the business.
  • Ability to lift between 0-25 lbs. without assistance.

We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. We are committed to being a Maison for All, a home where we make efforts to generate, support, and advance the values of diversity, inclusion, and family both within our own walls and in the wider world.


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