Logistics Operations Coordinator
5 days ago
Job Summary
The Supply Chain Coordinator at RWI Logistics is an entry-level role that offers recent college graduates a chance to kickstart their careers in the dynamic field of logistics. This position is vital in enhancing operational efficiency and customer satisfaction by managing daily supply chain operations, including scheduling and resolving freight issues, and supporting our commitment to operational excellence.
Key Responsibilities
- Efficiently enter and manage customer load data within the Transportation Management System (TMS).
- Maintain continuous communication with carrier drivers, shipping personnel, and internal teams to ensure accurate scheduling, tracking, and management of freight.
- Resolve logistical issues proactively and escalate complex problems to the Operations Manager or Sales/Account Managers as needed.
- Schedule, reschedule, and coordinate pick-up and delivery appointments for all loads.
- Notify shippers and receivers proactively of any changes, aiming to optimize the scheduling process and minimize disruptions.
- Regularly update receivers and customers on the status of their loads, enhancing transparency and trust.
- Assist with the collection of documents from carriers/service providers and address any overage, shortage, and damage (OS&D) issues promptly.
- Develop and strengthen relationships with internal partners and external customers by providing regular updates, handling inquiries, and resolving concerns efficiently.
Requirements
- A high school diploma or GED is required; a bachelor's degree in Business, Supply Chain Management, or a related field is highly preferred.
- Previous experience in a logistics coordinator role or similar is beneficial but not required.
- Strong proficiency in Microsoft Office Suite and the ability to quickly learn company-specific software.
- Experience using Transportation Management Systems (TMS) for load management, shipment tracking, and data entry is a plus.
- Exceptional verbal and written communication skills for effective interaction with internal teams, carriers, and customers.
- Excellent critical thinking and problem-solving abilities, capable of addressing logistics issues proactively and escalating complex problems appropriately.
- Strong prioritization and multitasking skills, able to handle multiple tasks simultaneously in a fast-paced, deadline-driven environment.
- Demonstrated commitment to outstanding customer service, ensuring customer needs are met promptly and efficiently.
About RWI Logistics
RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
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