Program Assistant

3 weeks ago

New York, New York, United States Lenox Hill Neighborhood Full time
Job Summary

We are seeking a highly motivated and compassionate Program Assistant to join our team at Lenox Hill Neighborhood House. As a key member of our Women's Mental Health Shelter, you will play a vital role in supporting the day-to-day operations of the program and providing exceptional customer service to our clients.

Key Responsibilities
  • Provide excellent customer service to clients, including greeting and orienting them, fielding questions, and responding to their needs.
  • Assist clients with activities of daily living, such as laundry, decluttering, and medication observation.
  • Assist in deescalating on-site crises and conflicts by providing problem-solving and conflict resolution skills.
  • Support clients with the shelter intake process, identifying priority concerns and additional supports as needed.
  • Help facilitate day-to-day operations of the Women's Mental Health Shelter, ensuring they are conducted in accordance with high-performance standards and government regulations.
  • Collaborate with Lenox Hill Neighborhood House staff from various departments and disciplines.
Requirements

The ideal candidate will possess strong communication, organizational, customer service, and administrative skills, with the ability to multitask in a fast-paced environment. A Bachelor's degree, with relevant experience in homelessness services, behavioral health, substance use services, or residential support, is preferred. Fluency in Spanish is ideal. This is a 1199SEIU union position with a competitive salary and comprehensive benefits package.

What We Offer
  • Comprehensive health insurance choices for staff and their families.
  • Extensive paid time off, including 25 days' vacation and discretionary time, 13 holidays, and substantial sick time.
  • Pension Plan (Defined Benefit) provided at no cost to employee, plus other retirement savings plans.
  • Wonderful paid parental leave policy for all staff.
  • Professional Development Opportunities.
  • Free Life Insurance – 3x annual salary.
  • Pre-tax Flexible Spending Accounts for Medical, Dependent Care, and Parking/Mass Transit.
  • Supplemental Insurance Coverage (Accident, Hospital, and Critical Illness).
  • Access to our Fitness Center, Gym, and Swimming Pool.
  • PSLF (Public Service Loan Forgiveness) Eligible Employer.
  • The best colleagues in New York.

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