Customer Service Team Lead

7 days ago


Federal Way, Washington, United States Eagle Tire Full time

Job Summary

We are seeking a skilled Service Manager to join our team at Eagle Tire. As a key member of our service team, you will be responsible for delivering exceptional customer service and managing our technicians to ensure top-notch service delivery.

Key Responsibilities

  • Review customer needs and communicate with the team to address these needs, ensuring that all customers receive a high level of service.
  • Review technician recommendations, write estimates, and communicate with customers to ensure that all parties are informed and satisfied.
  • Manage and coordinate the work of our technicians to ensure that all service requests are completed efficiently and effectively.

Requirements

  • Must have vehicle knowledge and experience with vehicle repair.
  • Excellent communication skills are essential for this role.

About Us

Eagle Tire is a leading provider of tire services, and we are committed to delivering exceptional customer service to our customers. If you are a motivated and customer-focused individual who is passionate about delivering top-notch service, we encourage you to apply for this exciting opportunity.


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