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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Proliance Consulting. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for all interactions.
Key Responsibilities- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Order Processing: Process customer orders, including online sales and returns, in a timely and accurate manner.
- Communication: Communicate with customers, team members, and management in a clear and professional manner, both verbally and in writing.
- Problem-Solving: Identify and resolve customer complaints and concerns in a fair and timely manner.
- Team Collaboration: Work collaboratively with team members to achieve customer, team, and business objectives.
- Education: High school diploma or equivalent required.
- Experience: 1-3 years of customer service experience, preferably in a call center or retail environment.
- Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
- Technical Skills: Intermediate level proficiency in Microsoft Office, including Word, Excel, and Email.
