Service Team Associate
4 weeks ago
Job Summary
Michaels Stores is seeking a Service Team Associate to join our team. As a Service Team Associate, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.
Key Responsibilities
- Provide friendly customer service and help customers shop our store
- Ensure a fast and friendly checkout experience
- Complete truck unloading and merchandise duties throughout the store
- Maintain store recovery standards to deliver our Brand Promises
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs
- Interact with others in an accepting and respectful manner
- Cross trained in Custom Framing selling and production
Requirements
- Retail and/or customer service experience preferred
Work Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Equal Opportunity Employer
Michaels Stores is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels Stores will assure that people with disabilities are provided reasonable accommodations.
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