Pharmacy Customer Service Associate

4 weeks ago


Fort Lauderdale, Florida, United States Walgreens Full time

Job Summary:

As a Pharmacy Customer Service Associate at Walgreens, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our pharmacy services. This is an exciting opportunity to join a dynamic team and contribute to the well-being of our customers and communities.

Key Responsibilities:

  • Customer Experience:
    • Engage with customers and patients by greeting them and offering assistance with products and services.
    • Resolve customer issues and answer questions to ensure a positive customer experience.
    • Model and share customer service best practices with team members to deliver a distinctive and delightful customer experience.
  • Operations:
    • Provide customers with courteous, friendly, fast, and efficient service.
    • Recommend items for sale to customers and suggest trade-up and/or companion items.
    • Register customer purchases on assigned cash register, collect cash, and distribute change as requested.
  • Pharmacy Support:
    • Assist pharmacists in scheduling and maintaining workflow.
    • Process prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
    • Verify medicine is correct and check for possible interactions.
  • Inventory and Maintenance:
    • Keep counters and shelves clean and well-merchandised.
    • Take inventory and maintain records.
    • Check in and price merchandise as required or directed by store manager or shift leader.
  • Training and Development:
    • Earn and maintain PTCB certification through designated training program and/or state required certification/registration.
    • Attend training and complete PPLs requested by manager or assigned by corporate.
    • Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.

Requirements:

  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications:

  • Prefer six months of experience in a retail environment.
  • Prefer prior work experience with Walgreens.
  • Prefer good math skills for filling prescriptions accurately.
  • Prefer good computer skills.
  • Prefer knowledge of store inventory control.
  • Prefer PTCB certification.

Equal Opportunity Employer:

Walgreens is an equal opportunity employer and welcomes applications from qualified candidates with arrest and conviction records.


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