Communications Accessibility Specialist

3 weeks ago


Sacramento, California, United States Sorenson Full time

Job Title: Communications Accessibility Specialist

About the Role:

We are seeking a highly skilled Communications Accessibility Specialist to join our team. As a key member of our organization, you will be responsible for educating customers on how to use their Video Relay Service device and providing expert training in Sorenson equipment installation.

Salary Range:$60,000 - $80,000 per year, depending on experience

Job Description:

This role requires exceptional communication skills, both written and verbal, with a strong emphasis on American Sign Language (ASL) proficiency. The ideal candidate will have extensive experience in installing Sorenson VRS equipment, providing customer service, and being an expert in videophone and network installations.

The successful candidate will also possess excellent computer skills, including knowledge of Internet routers, hubs, switches, and firewalls. They will be able to work effectively with IT and Network Administrators to ensure seamless communication services.

Key Responsibilities:

  • Provide expert training in Sorenson equipment installation
  • Educate customers on how to use their Video Relay Service device
  • Install and configure Sorenson VRS equipment
  • Maintain accurate records of customer interactions and technical issues
  • Collaborate with internal teams to resolve technical issues and improve customer satisfaction

Requirements:

  • Fluent in American Sign Language (ASL)
  • Extensive experience in installing Sorenson VRS equipment and providing customer service
  • Expert knowledge of videophone and network installations, including T1, DSL, and High-Speed Cable Internet
  • Excellent written and verbal communication skills
  • Ability to lift 50 pounds and sit for long periods of time

Benefits:

  • Competitive salary range: $60,000 - $80,000 per year
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Generous paid time off and holidays
  • Ongoing training and professional development opportunities

Why Join Us:

At Sorenson, we believe that every individual deserves access to effective communication services. As a Communications Accessibility Specialist, you will play a critical role in empowering Deaf and hard-of-hearing individuals to connect with the world around them. If you are passionate about making a difference and have a strong commitment to accessibility, we encourage you to apply.



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