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Chief Operating Officer

2 months ago

South Bend, Indiana, United States YWCA North Central Indiana Full time
Job Summary

The Chief Operating Officer is a key leadership position at YWCA North Central Indiana, responsible for overseeing the organization's financial and human resources management. This role requires a strategic thinker who can collaborate with the IT Consultant to drive business growth and excellence.

Key Responsibilities
  • Financial Management:
    • Work with the finance consultant and staff accountant to ensure quality and accuracy of all finance and accounting functions, including budgeting, forecasts, and audits.
    • Ensure accuracy and timely delivery of reports to staff, board, and other key stakeholders.
    • Oversee the preparation of annual and department budgets and financial reports and contribute proactively to strategic initiatives related to budgets, forecasting, and expense control.
    • Ensure proper internal controls are in place, consulting closely with consultants and auditors.
    • Provide oversight to the finance committee.
  • Human Resources Management:
    • Recruit and screen new employees.
    • Support the President/CEO in the management, assessment, guidance, and disciplining of staff, including managers and directors.
    • Oversee and ensure appropriate internal controls and policies.
    • Lead and support annual goal setting and evaluation process.
    • Manage employee relations and staff performance issues, as necessary.
    • Promote positive employee relations and work to support employee morale and foster a positive workplace culture.
    • Manage and oversee the agency's insurance portfolio.
    • Maintain a culture of compliance within the organization, including oversight and implementation of staff training.
    • Actively seek professional development and growth opportunities for staff.
    • Assist with compliance and litigation issues, support agency-wide CARF compliance.
    • Oversee day-to-day HR maintenance, including personnel files, attendance records, staff vacation, and sick day utilization.
    • Staff liaison for the human resources committee and finance committee.
    • Administer compensation and benefits administration, including working with benefits providers. Ensure benefit package is competitive to recruit and retain employees.
    • Monitor staff attendance and sick and vacation day usage.
    • Assist with initiatives related to employee safety, wellness, and health.
    • Administer all disciplinary actions in coordination with the employee's supervisor, ensuring consistent compliance with policies.
    • Ensure Health and Safety protocols compliance - serve as lead for the Health and Safety Committee.
  • Information Systems:
    • Provide oversight for the monitoring, maintenance, and procurement of all information technology systems, hardware, and software.
    • Ensure that AV technology is available, set up, and operational for meetings as needed.
    • Provide strategy/oversight for technology-related documentation, training, and classes.
    • Provide supervision and management of IT contractors, ensuring that IT systems optimally support the work of YWCA North Central Indiana staff.
    • Ensure that IT services provide high-quality customer service and technology solutions that support organizational goals.
  • Experience and Skills:
    • A bachelor's degree or equivalent experience is required.
    • An accounting background with a minimum of five years of accounting experience is required.
    • A self-starter and goal-oriented individual able to set objectives and formulate plans.
    • A motivated collaborator and strategic thinker who can engage and inspire fellow executives and volunteer leaders on the board and within the organization.
    • Outstanding written and verbal communication skills.
    • Must have the ability to develop goals, objectives, action plans, and track progress.
    • Good understanding of current A-V and IT technology.
    • Minimum of 5 years' experience in hiring, managing, directing, guiding, disciplining a workforce in a service industry.
  • Knowledge and Ability:
    • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
    • Knowledge of Microsoft Office.
    • Ability to communicate effectively, both orally and in writing.
    • Ability to persuade and influence others.
    • Must have the ability to develop goals, objectives, plans, and track progress.