Financial Customer Service Representative
2 weeks ago
We are seeking a skilled Financial Customer Service Representative to join our team at TEKsystems. This is a fully remote position that offers the opportunity to work with a dynamic team and make a meaningful impact in the lives of patients.
About the Role
The Financial Customer Service Representative will play a critical role in resolving patient billing inquiries, negotiating payment plans, and escalating complex issues for resolution. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring accurate and timely resolutions, and maintaining a high level of productivity.
Key Responsibilities
- Respond to patient billing inquiries via phone, email, or mail.
- Negotiate payment plans and resolve account discrepancies.
- Escalate complex issues to senior associates or supervisors for resolution.
- Meet or exceed daily production requirements.
- Adhere to all applicable disclosure and collections rules and regulations.
Requirements
To be successful in this role, you will need:
- A minimum of 1 year of recent call center experience.
- Medical/insurance/billing experience is highly preferred.
- Bilingual skills are a plus.
What We Offer
In addition to a competitive salary range of $17.69, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.
Why Join Our Team
At TEKsystems, we value our employees' contributions and offer a supportive and inclusive work environment. We believe in empowering our team members to excel in their roles and provide ongoing training and development opportunities to help them grow professionally.
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