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Retail Leadership Position

2 months ago

Middletown, Rhode Island, United States West Marine Full time

About the Role

We are seeking a highly skilled and experienced Assistant Manager to join our team at West Marine. As a key member of our store operations team, you will play a critical role in ensuring an exceptional customer experience and driving business results.

Key Responsibilities

  • Lead by example, demonstrating a passion for customer service and a commitment to excellence in all aspects of store operations.
  • Coach and develop your team to achieve sales goals, improve customer satisfaction, and maintain a high level of store appearance and organization.
  • Collaborate with other team members to achieve business objectives, share knowledge, and provide support as needed.
  • Assume additional management responsibilities in the absence of the Manager, ensuring seamless store operations and customer service.
  • Stay up-to-date on product knowledge, industry trends, and company initiatives to provide expert advice to customers and drive sales growth.

Requirements

  • Proven retail supervisory experience, with a strong track record of driving sales growth, improving customer satisfaction, and developing high-performing teams.
  • Excellent communication and customer service skills, with the ability to build strong relationships with customers, colleagues, and vendors.
  • Ability to work a flexible schedule, including nights, weekends, and holidays, to meet business needs.
  • Comfortable assuming additional management responsibilities, with a strong sense of ownership and accountability.
  • Passion for boating or life on and around the water, with a desire to share knowledge and expertise with customers.

What We Offer

  • Competitive compensation and benefits package, including healthcare coverage, generous merchandise discounts, and paid time off.
  • Opportunities for growth and development, with a focus on leadership development and career advancement.
  • A dynamic and supportive work environment, with a strong sense of teamwork and collaboration.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in your role.

About West Marine

West Marine is a leading retailer of boating supplies and accessories, with a commitment to providing exceptional customer service and a wide range of products to meet the needs of boaters and outdoor enthusiasts. We are passionate about serving our customers, our communities, and our environment, and we are dedicated to making a positive impact in all that we do.